PT Sales Associate Cashier

Ahold Delhaize•Holly Springs, NC

8d•Onsite

About The Position

The primary purpose of this role is to provide fast, easy, flexible, and friendly service to customers by achieving Food Lion's customer service standards. The associate will be friendly, courteous, and cooperative with other store associates. This position is responsible for assisting the Customer Service Manager and Assistant Customer Service Manager in maintaining standards according to the Front End Standard Practice Manual and maximizing sales through excellent customer service.

Requirements

Food Lion customer service standards achievement
Friendliness, courtesy, and cooperation with other store associates
Ability to unload items for ease of bagging
Ability to check the bottom of carts and under baby seats for items
Knowledge of correct bagging procedures
Ability to scan orders and handle payment transactions
Proficiency in handling cash, checks, coupons, gift cards, partner cards, food stamps, and WIC vouchers
Knowledge of procedures for refunds and error correction
Ability to maintain accurate cash control
Ability to perform overrides
Ability to identify customers needing assistance and offer help
Ability to maintain alertness and call for assistance
Ability to check prices quickly and accurately
Adherence to Food Lion dress code (uniform, apron, name badge, neat and clean appearance)
Ability to retrieve shopping carts from the parking lot and cart corrals
Ability to maintain a neat and clean workstation and front end area
Ability to report register malfunctions
Ability to ensure MVP savings center KIOSK is filled with paper and properly working
Adherence to all company guidelines, policies, and standard practices
Ability to observe and correct unsafe conditions
Ability to notify QA of cleaning issues or maintenance needs
Successful completion of computer-based training (CBT) and training aid courses

Responsibilities

Smile and provide prompt, accurate, and friendly service while engaging customers to create a positive shopping experience.
Greet each customer and use their name whenever possible.
Unload customers’ groceries from carts to the belt, grouping items for ease of bagging (e.g., cold items together).
Check the bottom of every cart and under all baby seats for items before completing an order.
Follow correct bagging procedures for the correct use of bags by type.
Scan customers' orders and handle payment transactions per standard practice.
Avoid personal conversations with other associates when customers are present.
Follow procedures in handling cash, checks, coupons, gift cards, partner cards, food stamps, and WIC vouchers.
Follow procedures for refunds and error correction.
Make every attempt to maintain accurate cash control.
Follow procedures and perform overrides.
Identify customers needing assistance and offer to take their order to their car.
Maintain alertness and call for assistance when needed to service customers per service standards.
Check prices quickly and accurately.
Be courteous and helpful to other associates.
Wear the Food Lion uniform with apron, complete with name badge, when on duty, and maintain a neat and clean appearance adhering to the Food Lion dress code.
Retrieve shopping carts from the parking lot and cart corrals utilizing the tether strap per standard practice.
Ensure the workstation and front end area of the store have a neat and clean presentation.
Report any register malfunction to the Customer Service Manager or MOD.
Ensure the MVP savings center KIOSK is filled with paper and properly working.
Adhere to all company guidelines, policies, and standard practices.
Observe and correct all unsafe conditions that could cause associate or customer accidents.
Notify QA of any cleaning issues or maintenance required on the front end.
Successfully complete computer-based training (CBT) and training aid courses.
Perform all other duties as assigned.