PT Sales Associate Cashier

Ahold Delhaize•Lexington, KY

21h•Onsite

About The Position

The primary purpose of this role is to provide fast, easy, flexible, and friendly service to customers by achieving Food Lion's customer service standards. The associate will be friendly, courteous, and cooperative with other store associates. This position is responsible for assisting the Customer Service Manager and Assistant Customer Service Manager in maintaining standards according to the Front End Standard Practice Manual and maximizing sales through excellent customer service.

Requirements

Ability to provide fast, easy, flexible, and friendly customer service.
Ability to be friendly, courteous, and cooperative with other store associates.
Ability to maintain standards according to the Front End Standard Practice Manual.
Ability to maximize sales through excellent customer service.
Ability to unload groceries from cart to belt.
Ability to group items for ease of bagging.
Ability to check the bottom of carts and under baby seats for items.
Ability to follow correct bagging procedures.
Ability to scan customer orders.
Ability to handle payment transactions per standard practice.
Ability to handle cash, checks, coupons, gift cards, partner cards, food stamps, and WIC vouchers.
Ability to perform refunds and error corrections.
Ability to maintain accurate cash control.
Ability to perform overrides.
Ability to identify customers needing assistance and offer help.
Ability to maintain alertness and call for assistance.
Ability to check prices quickly and accurately.
Ability to wear the Food Lion uniform with apron and name badge.
Ability to maintain a neat and clean appearance.
Ability to adhere to the Food Lion dress code.
Ability to retrieve shopping carts from the parking lot and cart corrals.
Ability to ensure workstation and front end area are neat and clean.
Ability to report register malfunctions.
Ability to ensure MVP savings center KIOSK is filled with paper and working.
Ability to adhere to all company guidelines, policies, and standard practices.
Ability to observe and correct unsafe conditions.
Ability to complete computer-based training (CBT) and training aid courses.

Responsibilities

Provide prompt, accurate, and friendly service while engaging customers to create a positive shopping experience.
Greet each customer and use their name whenever possible.
Unload groceries from carts to the belt, grouping items for ease of bagging (e.g., cold items together).
Check the bottom of every cart and under baby seats for items before completing an order.
Follow correct bagging procedures and use bags appropriately by type.
Scan customer orders and handle payment transactions according to standard practice.
Avoid personal conversations with other associates when customers are present.
Follow procedures for handling cash, checks, coupons, gift cards, partner cards, food stamps, and WIC vouchers.
Follow procedures for refunds and error correction.
Maintain accurate cash control.
Follow procedures and perform overrides.
Identify customers needing assistance and offer to take their order to their car.
Maintain alertness and call for assistance when needed to service customers per service standards.
Check prices quickly and accurately.
Be courteous and helpful to other associates.
Wear the Food Lion uniform with apron, complete with name badge, and maintain a neat and clean appearance.
Retrieve shopping carts from the parking lot and cart corrals using the tether strap.
Ensure the workstation and front end area of the store are neat and clean.
Report any register malfunction to the Customer Service Manager or MOD.
Ensure the MVP savings center KIOSK is filled with paper and properly working.
Adhere to all company guidelines, policies, and standard practices.
Observe and correct unsafe conditions that could cause associate or customer accidents.
Notify QA of any cleaning issues or maintenance required on the front end.
Successfully complete computer-based training (CBT) and training aid courses.
Perform all other duties as assigned.