Sales Associate, Cartier

dfsventure•Los Angeles, CA

27d

About The Position

The Sales Associate, Cartier is the most important role in the sales floor as they are on the front line and the direct link between the Product and the Customer. They deliver a seamless customer experience as exceptional people delivering an exceptional product, building customer loyalty and relationships while delivering sales and productivity targets. What you'll be doing?As the Sales associate, you will be the brand ambassador and a smiling face of DFS. You will work on the most important role in the sales floor, and be the first direct conduit between our Products and our Customers. You will build the customer loyalty and relationships while challenging yourself with the sales and productivity targets.

Requirements

High School diploma or equivalent, or an equivalent combination of education and work experience sufficient to perform the essential functions of the job
Minimum 1 year’s sales or cashiering experience in a retail environment
Proficient with handling a POS register machine
Able to work in a fast-paced, high pressure environment
High energy level, have a positive approach to job and group responsibilities
Ability to work flexible hours / shifts, including weekends, nights and holidays. Able to work overtime hours when necessary
Fluency in English language and other language(s) as required by location

Nice To Haves

Secondary language speaking beneficial, but not required

Responsibilities

Assist customers in selecting, purchasing, refunding merchandise while demonstrating excellence in customer service at all times
Treat all goods, regardless of value, with care and present to the customer with highest level of respect
Complete customer transactions in a professional, timely manner
Inform customer necessary information they need to know if applicable
Maintain a smart and well-groomed appearance when in uniform to convey a professional image of self-confidence and competence
Identify customer’s temperaments and flex to their style
Provide helpful, friendly assistance in a sincere manner
Respond to customer queries and complaints in a polite and courteous manner - refer to the manager or Manager on Duty if appropriate
Demonstrate product features and special product information
Ensure floor presentation meets or exceeds brand and DFS requirements
Maintain stock levels of all merchandise in the department
Be familiar with store layout and direct customers to merchandise, services and facilities as appropriate
Assist Management team in the coordination and execution of all team merchandising activities, including inventory management, presentation quantities, promotional activities and merchandise stock flow
Work cooperatively with co-workers to accomplish sales and service goals
Assist other sales staff in periods of peak demand to ensure that customers in all areas are attended to promptly and efficiently, with waiting time reduced to a minimum
Take action to problem solve or effectively communicate to manager for assistance
Provide manager with customer’s feedback
Treat all management and fellow team-members with respect to support a healthy and positive team environment
Plan, participate and help monitor physical inventories as scheduled which includes inventory preparation
Maintain light housekeeping. Ensure retail areas and store rooms are neat, clean, hazard free and dust-free
Adhere to established health and safety policy and other DFS company policies, procedures, and regulations
Attend meetings, training & store briefings when required to gain greater product knowledge
Assist customers in selecting, purchasing, and refunding merchandise while demonstrating your excellence in customer service
Complete customer transactions in a professional and timely manner
Identify customer’s temperaments and recommend products that suit their style
Respond to customer queries and complaints in a polite and courteous manner; refer to the Manager on Duty if appropriate
Assist other sales staff in peak periods to ensure customers in all areas are attended to promptly, with waiting time reduced to the minimum
Assist the Management team in the coordination and execution of merchandising activities, e.g. inventory management, promotional activities and merchandise stock flow