Sales Assistant

MOC Products Company, Inc.•Los Angeles, CA

1d•$60,000 - $72,000•Onsite

About The Position

Provides customer service by selling, training, demonstrating, servicing, and delivering products for manufacturer to business and automotive and industrial business. The majority of the time is spent in the field traveling to the customer's place of business servicing, presenting new products and selling additional products, technology, sales programs and services while delivering products. This role involves receiving sales orders, scheduling sales calls, and regularly visiting active and prospective customers in person. The Sales Assistant communicates completed sales invoices to the corporate office, performs daily inspections of the delivery vehicle, and maintains sufficient merchandise to service assigned accounts. They report all daily activities using company-supplied tools and service all customer sales needs, including inquiries, complaints, and equipment demonstrations. The Sales Assistant is responsible for initial equipment issue assessment, managing repair action plans, performing minor field repairs, and documenting findings for the equipment repair department. They obtain approval for installations or placements, display or demonstrate products, gather customer data, and assist with customer training. Additionally, they track stock levels, manage customer return requests, and review sales reports to ensure equipment "on loan" meets ROI guidelines. This role also involves investigating and resolving customer problems, including payment issues.

Requirements

Bachelor's degree (B. A.) from four-year College or university; or three to six years related experience and/or training; or equivalent combination of education and experience.
Familiar with a variety of the field's concepts, practices, and procedures.
Relies on experience and judgment to plan and accomplish goals.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to apply concepts of basic algebra and geometry.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Knowledge of SharePoint, Company Contact Management systems; PowerPoint, Adobe, Qwark Express Design software; Outlook, Web Browser, Webinar Internet software; Mobile Order Management System Order processing systems; Excel Spreadsheet software and Word Processing software.
Current driver's license indicating a good driving record.
Must be able to travel as required to service and support assigned accounts.
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.
Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.
Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
Planning/Organizing - Prioritize and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals. Completes tasks on time or notifies appropriate person with an alternate plan.
Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.

Responsibilities

Travel to customer's place of business servicing, presenting new products and selling additional products, technology, sales programs and services while delivering products.
Receive sales orders and schedule sales calls to deliver items ordered and attend to equipment needs.
Regularly visit active and prospective customers to solicit sales orders in person.
Communicate all completed sales invoices to the corporate office on a regular basis.
Perform daily inspections of delivery vehicle and ensure all maintenance and safety requirements are met.
Maintain enough merchandise to properly service each assigned account to avoid back-orders.
Report all daily activities using the company supplied tools.
Service all customer sales needs including customer inquiries and complaints.
Provide equipment demonstrations and solve equipment problems; responsible for the initial visit to determine if an equipment issue is "user error" or mechanical breakdown.
Manage the action plan for equipment repair and may do some minor field repairs if necessary and document all issues on the form to communicate findings to the equipment repair department.
Obtain approval for all equipment installations or placement from the regional sales manager and general manager of the region.
Display or demonstrate product using samples or catalog etc. and emphasizes important salable features.
Gather new customer data and other sales data for current customers.
Assist in customer training for all products and equipment.
Track stock levels and ensure that all products and marketing materials are displayed and available.
Handle all customer requests for return items and seeks approval from the regional sales manager, general manager and corporate.
Manage the pickup and credit transactions of approved returns in a timely manner.
Assist in reviewing sales reports to ensure equipment "on loan" has the return on investment "ROI" per the company guidelines and standards.
Develop an action plan and review it with the regional sales manager and customer management team as necessary.
Investigate and resolve customer problems including payment issues.