Sales Assistant, Dolce Vita

Steve Madden•New York, NY

4d•$26 - $30•Onsite

About The Position

The Sales Assistant serves as a vital operational and administrative backbone for the handbag sales division of Dolce Vita, reporting directly to the Director of Sales. This position is primarily responsible for playing a significant support role in the management of all major accounts, while also driving day-to-day sales operations, inventory tracking, and client relations. The responsibilities described below are considered essential functions of the role. This position is based in our NYC office and requires working on-site.

Requirements

Bachelor’s degree in Fashion Merchandising, Business Administration, Marketing, Communications, or a related field
1 to 3 years of professional experience in wholesale sales support, showroom coordination, retail account management, or the fashion/accessories industry
Ability to quickly learn and navigate ERP tools and inventory management software, specifically the M3 platform
Excel Proficiency
Meticulous attention to detail for managing master working files, inventory lists, markdown trackers, and sample logs
Ability to work in a fast-paced environment
Exceptional interpersonal and communication skills

Responsibilities

Work with Director of Sales to support all Major accounts
Collaborate effectively with handbag buyers, coworkers, and other sales teams to ensure seamless communication and team cohesion
Maintain and nurture professional business relationships with clients, partners, and industry contacts
Respond promptly and accurately to internal and external requests, ensuring excellent customer service
Attend meetings with buyers and internal design teams to showcase new products, gather feedback and take notes
Organize and manage sales follow-up activities from trade shows, ensuring timely contact and relationship building with new and existing clients
Compose catalogs and promotional materials to send to customers, supporting product sales and marketing efforts
Monitor and manage inventory levels, noting delivery windows and effectively coordinate stock availability
Learn and utilize M3 platform to analyze orders, inventory, and sales data in detail
Develop and update templates for multiple brands to support online sales and marketing initiatives
Attend trade shows to connect with independent retailers, showcase products, and establish new business relationships
Travel as required to support sales events, trade shows, and client meetings
Track sales performance, monitor deadlines, and ensure timely execution of tasks
Use strong Excel skills to organize data, track sales, and analyze performance metrics
Coordinate the receipt of sample handbags, noting if they are professionally photographed or designated for specific customers
Proactively complete e-commerce product copy, tags, and digital assets ahead of schedule to ensure all product launches go live on time
Anticipate potential issues and proactively solve problems, supporting both personal and team success
Handle confidential and sensitive information with discretion and professionalism
Sending out samples per customer requests
Assist with market preparation: line sheets, catalogs and sample management
Maintaining master working files including inventory lists, markdown lists and sample logs
Able to manage multiple projects and deadlines with support and resources as needed
Perform other duties and special projects as assigned
Daily Sales Operations & Communication - Accountable for responding promptly to customer requests regarding order status, stock availability, and product information
Customer Order Support - Proactively checking in on open orders for key retail partners, ensuring delivery windows are met, and alerting the Director of Sales to potential shipping challenges
Cross-Functional Liaison - Communicating daily with internal teams (Customer Service, Design, Retail, Production) to align on product launch dates, marketing assets, and inventory allocations
Inventory Tracking - Updating Master Working Files. Accountable for ensuring that all data—including current inventory levels, markdown schedules, etc —is accurate and maintained
Product & Sample Logistics - Accountable for the physical and digital tracking of samples. This includes logging new arrivals, shipping samples to buyers for review, and coordinating with the creative team to ensure items are prepped for professional photography
E-Commerce "Go-Live" Readiness: Proactively drafting product copy, assigning tags, and organizing digital assets. Accountable for ensuring all website data is ready before the launch deadline
Market Prep - Creating and refining sales tools such as line sheets, seasonal catalogs, roll up. Preparing the showroom or virtual meeting space for buyer visits. Accountable for having the correct line lists, price lists ready, and taking detailed notes during meetings to capture buyer feedback and next steps
Post-Market Follow-Up - After trade shows or market appointments, accountable for follow up notes and order templates