Sales Assistant, Ann Sacks

Kohler Co.•New York, NY

1d•Onsite

About The Position

For over four decades, Ann Sacks has been synonymous with exceptional craftsmanship, timeless design, and innovation in tile and stone. What began in Portland, Oregon as a simple venture into tile has grown into a luxury design brand offering tile, slabs, stone furniture, fireplaces, baths, and home accessories. As part of Kohler Co., Ann Sacks combines the creativity and entrepreneurial spirit of a design-led luxury brand with the strength, resources, and stability of a global organization. Across our support office, manufacturing teams, and showrooms, we maintain a small-business feel with a national footprint. The primary responsibility of the Sales Assistant is to ensure a gracious experience for our clients, complete operational showroom tasks, and support the sales organization in achieving its goals. This role works with our internal teams and interacts directly with clients in-person, by phone, and email. Success in this position includes client satisfaction, efficient execution of sales process tasks, timely completion of operational support tasks, and effectively modeling our company behavioral norms and brand standards. The ideal candidate will learn the end-to-end sales process and develop advanced client relationship skills with potential to advance into a sales role.

Requirements

Minimum 1 year of administrative experience and 2 years of retail sales (luxury preferred) or other client facing experience is required.
Intermediate skills with MS Office suite or similar office products is required.

Nice To Haves

Relevant industry experience related to design, building materials, luxury sales, event coordination, or project management strongly preferred.
Coursework in interior design or business with a focus on administration or marketing is preferred but not required.
Experience with Salesforce or a CRM program is preferred.
A passion for interior design, architecture, fashion, or related creative fields is highly desired.
Demonstrated organizational skills and ability to manage time and tasks effectively.
Exemplary customer service skills in support of a luxury high-touch experience required.
Skills to collaborate, effectively communicate (written & verbal), and contribute to an inclusive and positive work environment required.

Responsibilities

Act as a brand concierge and provide a warm welcome, leading brand introduction & showroom journey
Gracious qualifying of all clients (design trade, homeowners, other trades)
Field and direct customer inquiries via phones & email
Utilize Salesforce to document client interactions, including phone calls and quote requests.
Assist clients as needed on the selling floor
Support sales team with quote creation
Maintain sample inventory including order placement, tracking, and receiving
Maintain office supplies including hospitality items, wrap/pack materials, and marketing collateral
Assist in showroom merchandising displays and general upkeep, including light housekeeping
Provide administrative and coordination support for senior sales reps.
May support additional showroom locations virtually with tasks such as ordering supplies and samples
Be a product and showroom floor expert to effectively assist clients.
Maintain working knowledge of product lines and engage in ongoing product knowledge upskilling.
Assist in preparation of product launches, client appointments, materials prep, follow up communications etc.
Operational and hosting support for execution of showroom events
Salesforce administration of Material Bank Leads, follow-up communications as directed