Sales Assistant Manager

Hand & Stone•Philadelphia, PA

2d•Onsite

About The Position

Hand & Stone Massage & Facial Spa is seeking a driven, hospitality-focused Sales Assistant Manager to support daily operations, lead the front-desk team, and drive strong performance across all major KPIs. If you love coaching people, delivering exceptional guest experiences, and hitting sales goals, this role is built for you. The Sales Assistant Manager plays a key role in supporting spa leadership and ensuring the front-of-house team consistently delivers results. You’ll help drive membership sales, conversions, upgrades, and retention while maintaining a warm, professional, and guest-centered environment. This role is perfect for someone who thrives in a fast-paced, service-driven setting and enjoys motivating others.

Requirements

1–2 years of experience in sales, hospitality, retail, or customer-service leadership
Strong communication and people-management skills
Comfortable working with KPIs, sales goals, and performance metrics
High level of professionalism, reliability, and integrity
Ability to thrive in a fast-paced, guest-focused environment

Nice To Haves

Experience in membership-based or service-driven businesses is a plus

Responsibilities

Support the Sales Manager in leading, coaching, and motivating the front desk team
Drive membership sales, rebooking, and service upgrades through strong coaching and daily performance management
Monitor KPI trends and help implement strategies to improve results
Ensure exceptional guest experience from check-in to check-out
Assist with scheduling for front desk staff, massage therapists, and estheticians
Maintain a polished, organized, and efficient front-of-house environment
Handle guest concerns with professionalism and care
Support daily operations, including opening/closing procedures and spa standards