Sales & Artistry Executive - Dallas/Fort Worth

Charlotte Tilbury•Fort Worth, TX

2h•$100,000 - $110,000•Hybrid

About The Position

Charlotte Tilbury Beauty is seeking a driven and passionate Sales & Artistry Executive to join their team. This role is responsible for representing the brand through sales, education, and artistry across a multi-retailer territory. The Executive will ensure effective operations of the Charlotte Tilbury account in department and specialty stores, acting as an ambassador for the brand and embodying its values: Professional, Proactive, Passionate, Prescriptive, and Potential. The primary goal is to achieve optimal financial results by maximizing sales and providing superior customer service. This includes overseeing daily counter operations, strategizing for future needs, and executing excellence in sales, brand engagement, merchandising, operations, training, and retailer relationships. The role requires passion and enthusiasm to drive territory sales and strengthen brand awareness.

Requirements

3+ years of Beauty/Luxury industry experience
3+ years of Beauty/Luxury retail management
Demonstrated ability in creating sales strategy and consistently achieving sales plans
Ability to travel 75%
Must be able to create winning partnerships with retailers
Demonstrated success in developing winning teams
Must possess strong strategic thinking and decision-making skills
Ability to work independently with integrity and efficiently in a productive environment
Intermediate skills in MS Office including MS Word, Excel, and Outlook
Excellent communicator, both written and oral

Nice To Haves

Agility, ambition, and a passion for excellence
Desire to grow, innovate, and be part of a global #DreamTeam

Responsibilities

Drive financial results in store to meet and exceed plan, including Key Performance Indicators (KPIs) such as Average Unit Sales (AUS), Mix of Business (MOB), 0 + 12 Budget (Sales Plan), door ranking, and product ranking.
Determine individual and team sales targets and work with direct reports to agree on sales objectives and deliver them.
Inspire and motivate non-CT payroll door teams to continue to drive sales via the Tilbury Touch when the Sales & Artistry Executive is not present.
Analyze business performance and proactively suggest improvement opportunities through artistry, education, and operations.
Act as a specialist among retail artistry brands, demonstrating entrepreneurial spirit within company guidelines.
Think creatively to ensure business growth year over year.
Consistently promote the Tilbury Touch to the team and customers.
Participate in regional meetings, team conference calls, and regular touch bases to share best practices and create solutions for business needs.
Lead by example to promote the Tilbury Touch and exceptional customer service to drive brand awareness in store.
Identify ways to improve Charlotte Tilbury service extended through retail employees via in-store support, training, and eventing.
Manage customer queries with sound judgment and achieve positive outcomes.
Collaborate with the Education and Artistry team to ensure continuous training and development for all accounts to meet Charlotte Tilbury standards in service and artistry.
Extend exceptional customer service beyond the in-store experience, including makeup applications, promoting Charlottetilbury.com, and proactive clienteling using the customer database.
Improve and evolve personal artistry skills to lead by example.
Help provide an atmosphere that motivates and inspires MAGIC service, both internally and externally.
Maintain a professional appearance personally and ensure the team aligns with the CT dress code.
Proactively anticipate staffing needs, including sourcing and selecting talent to deliver business objectives.
Recruit and hire makeup artists and customer service professionals who embody the Charlotte Tilbury brand.
Facilitate high-impact trainings, including key in-store Retailer trainings.
Manage and lead Sales and Artistry Coordinators through ongoing coaching and development, overseeing their performance.
Build a bench of candidates for growth through consistent development and investment.
Create a positive, cohesive, cooperative team culture in store.
Create and maintain an atmosphere of open and positive communication, professionalism, and creativity.
Recognize and celebrate great performance.
Implement door development plans and schedule support to address business growth needs, managing the scheduling priorities of Sales and Artistry Coordinators and Freelancers.
Manage the Freelance budget and ensure payroll is processed in a timely manner.
Ensure the counter is customer-ready from open to close.
Maintain required inventory levels and accurate stock files, escalating inventory needs to optimize sales.
Schedule to optimize coverage according to customer flow and business needs.
Control store expenses within budget guidelines.
Ensure adherence to company cash loss prevention procedures and security policies.
Implement visual merchandising, new launch displays, and collateral placement as directed by the marketing team.
Maintain excellent counter hygiene standards.
Maintain technology on counter, including screens, iPads, and music.
Raise operational issues for resolution in a timely manner.
Ensure timely submission and accuracy of expenses, financial tracking of expenditures, and other company-owned asset forms.
Complete all administrative assignments by their due date.
Establish and develop a cooperative and mutually respectful relationship with the entire store team.
Maximize ROI by scheduling time in store during peak business hours, including weekends.
Build meaningful relationships through strong communication, reliability, and partnership.
Maintain store standards and policies at all times.
Proactively suggest win-win opportunities to drive sales within the store.