Sales and Service Technician
About The Position
The Sales and Service Specialist (SSS) is a unique hybrid role for stores and is intended as a key pipeline for future career-growth within BSRO. This role is primarily responsible for serving the Boss (customer) through assessing the Bosses’ needs, recommending appropriate products and/or services, performing entry-level vehicle services, and ensuring Boss satisfaction through thorough and timely completion of services. Successful individuals in this role will learn all aspects of store operations and effectively flex between interacting/serving the Boss and efficiently completing basic vehicle service tasks as required.
Requirements
- High School Diploma or equivalent
- Valid automobile driver’s license
- Customer service and career growth mindset
- Ability to complete required store education courses and modules required for this position
- Ability to learn and perform basic vehicle service tasks
- Ability to learn and operate store systems
Nice To Haves
- 2-year degree or non-traditional education through training program completion, certification, or other exhibiting the growth mindset that is needed in this candidate
- Previous consumer retail sales experience
- Previous automotive experience a plus
- Previous management/supervisory experience a plus
Responsibilities
- Customer service, sales, customer issue resolution- 75%
- Basic vehicle service tasks, Oil, tires, fluids- 25%
- Store operations, opening/closing, inventory, displays- as needed basis
- Growth and career development role
- May assist Manager or act as Manager-On-Duty in certain circumstances or to support development
- Will learn all aspects of store operations and flex between front/back shop tasks
Benefits
- Competitive pay
- Formal training
- Performance incentives
- Paid vacation and holidays
- Competitive healthcare packages for full-time and part-time employees
- 401k plan
- Supportive and engaging onboarding experience
- Opportunity to develop and grow, through training and regular mentorship
- Corporate Social Responsibility activities
- A truly global, dynamic and challenging work environment
- Agility and work/life effectiveness and your long-term well-being
- A diverse and inclusive team
- Sign-on bonus for new teammates only
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
