Sales and Service Technician
About The Position
Groundworks is North America's leading foundation repair and water management specialist, recognized as a Top Workplace. The company is seeking top talent to protect, repair, and improve customers’ homes. They offer career growth, comprehensive and affordable benefits, a culture that values hard work and innovation, and company ownership equity. The Service Technician role is an integral part of the customer journey post-installation, focusing on partnering with customers to inspect and service preexisting company-installed foundation repair and water management solutions. This role also supports customers with additional solutions options and needs. Groundworks provides hands-on training, advancement opportunities, and the chance to make a real impact every day.
Requirements
- High school diploma or GED or equivalent experience
- A valid, non-restrictive Driver's License is required
Nice To Haves
- 1 or more years of proven sales experience
- Construction/Home Improvement experience
- Proven customer relations experience
Responsibilities
- Execute appointments scheduled with customers
- Travel to customers' home based on assigned appointments
- Build long-term relationships with customers and professionally represent the company
- Recommend additional products and services to enhance or improve original installation or to remedy a potential issue through established processes and procedures
- Perform annual customer maintenance visits, examining work previously completed
- Perform reactive service appointments, diagnose, and fix any issues
- Install additional products purchased by the customer as necessary
- Adhere to safety regulations and procedures when carrying out responsibilities
- Examine solutions installed by the company and determine potential warranty or non-warranty work
- Communicate the status of each job (completions and complications) and submit all necessary documentation to the Service Manager and customer as required
- Regularly and reliably reports to work on time each working day
- Other duties as assigned
Benefits
- Competitive Pay
- Employee Company Ownership Opportunities
- Industry Leading Training Programs
- Leadership Development and Career Growth Tracks
- Comprehensive and Affordable Benefits Package
- Top Workplace with Award Winning Culture
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
