Sales and Service Specialist - 41024

Hertz • Wallingford, CT

8h • Onsite

About The Position

The Mobility Specialist, TNC is an essential member of the Hertz Local Edition team. As a brand ambassador, the Mobility Specialist will be facilitating the fastest, easiest, and most valued rental car experience to Lyft and/or Uber drivers. This role involves ensuring optimal operational efficiencies to provide customers the best rental car experience, assisting with reservations, processing rentals, and providing clean and safe vehicles. The specialist will also handle post-rental inquiries related to rentals and billing, work in a fast-paced environment, and provide helpful customer service. Key duties include answering phone inquiries about the Hertz/Lyft/Uber Rental Car Program, explaining rental requirements, billing, extensions, and roadside assistance. The role requires effectively communicating program details and procedures, maximizing revenue opportunities by overcoming customer objections, and ensuring vehicles are prepared for customer pick-up by checking for damage, cleaning, fueling, and verifying fluid levels.

Requirements

• Ability to work in a fast-paced environment with a variety of tasks.
• Ability to demonstrate professionalism, enthusiasm, and outstanding communication skills.
• Previous customer service experience.
• Strong time management and organizational skills are required.
• Computer literate and detailed oriented.
• Must have a valid driver's license with an acceptable driving record.
• Customer service resolution practices.
• Excellent communication techniques.
• Demonstrate good written and oral communication skills.
• Work in a fast-paced environment with a variety of tasks.
• Excellent organizational and time management skills.
• Demonstrate professionalism and interpersonal skills.
• Show a high level of ownership, accountability and initiative.
• Proven experience of working well within a team.
• Ability to work flexible shifts including weekends and holidays; and work overtime as required.
• Willing to work outdoors during all weather conditions.
• Ability to stand for long periods of time.
• Ability to communicate in English clearly and proficiently.

Nice To Haves

• Sales Management/Coaching ability.
• Candidates fluent in other languages are encouraged to apply.

Responsibilities

• Ensure optimal operational efficacies to provide customers the best rental car experience.
• Provide assistance creating a rental car reservation, processing rentals and providing clean and safe vehicles to our customers.
• Assist customers with various post rental inquiries that involve the rental and billing process.
• Work in a fast-paced environment, while providing helpful customer service that enhances the customer’s rental experience.
• Answer phone inquiries about the Hertz/Lyft/Uber Rental Car Program, rental requirements, billing, rental car extensions, roadside assistance questions and more.
• Effectively communicate the Hertz/Lyft/Uber Rental Car Program and Procedures.
• Maximize revenue opportunities with customers by actively soliciting business after customer inquiry by overcoming customer objections.
• Ensure vehicles are prepared for customer pick-up, including checking vehicles for damage, cleaning interior (windows, door jams, trunk, vacuum, etc.) and exterior (wash) of vehicle, filling gasoline tanks and checking fill levels of all fluids.
• Assist with special administrative projects when needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed