Sales and Service Specialist

Hertz • Fairfield, CA

10h • Onsite

About The Position

The Sales and Service Specialist is an essential member of the Hertz Local Edition team. As a brand ambassador, the Sales and Service Specialist will be facilitating the fastest, easiest, and most valued rental car experience to Lyft and/or Uber drivers. This role ensures optimal operational efficiencies to provide customers with the best rental car experience. The specialist will provide assistance creating a rental car reservation, processing rentals, and providing clean and safe vehicles to customers. They will also assist customers with various post-rental inquiries related to the rental and billing process. The role requires working in a fast-paced environment while providing helpful customer service that enhances the customer’s rental experience. Responsibilities include answering phone inquiries about the Hertz/Lyft/Uber Rental Car Program, rental requirements, billing, rental car extensions, and roadside assistance questions. The specialist will effectively communicate the Hertz/Lyft/Uber Rental Car Program and Procedures. A key aspect of the role is to maximize revenue opportunities with customers by actively soliciting business after customer inquiry and overcoming customer objections. Additionally, the specialist ensures vehicles are prepared for customer pick-up, including checking vehicles for damage, cleaning the interior and exterior, filling gasoline tanks, and checking fluid levels.

Requirements

• Ability to work in a fast-paced environment with a variety of tasks.
• Ability to demonstrate professionalism, enthusiasm, and outstanding communication skills.
• Previous customer service experience.
• Strong time management and organizational skills are required.
• Computer literate and detailed orientated.
• Must have a valid driver's license with an acceptable driving record.
• Customer service resolution practices
• Excellent communication techniques
• Sales Management/Coaching ability
• Demonstrate good written and oral communication skills.
• Work in a fast-paced environment with a variety of tasks. Excellent organizational and time management skills.
• Demonstrate professionalism and interpersonal skills.
• Show a high level of ownership, accountability and initiative.
• Proven experience of working well within a team.
• Ability to communicate in English clearly and proficiently.

Nice To Haves

• Candidates fluent in other languages are encouraged to apply

Responsibilities

• Ensure optimal operational efficacies to provide customers with the best rental car experience
• Provide assistance creating a rental car reservation, processing rentals and providing clean and safe vehicles to our customers.
• Assist customers with various post rental inquiries that involve the rental and billing process
• Work in a fast-paced environment, while providing helpful customer service that enhances the customer’s rental experience.
• Answer phone inquiries about the Hertz/Lyft/Uber Rental Car Program, rental requirements, billing, rental car extensions, roadside assistance questions and more.
• Effectively communicate the Hertz/Lyft/Uber Rental Car Program and Procedures.
• Maximize revenue opportunities with customers by actively soliciting business after customer inquiry by overcoming customer objections.
• Ensure vehicles are prepared for customer pick-up, including checking vehicles for damage, cleaning interior (windows, door jams, trunk, vacuum, etc.) and exterior (wash) of vehicle, filling gasoline tanks and checking fill levels of all fluids.

Benefits

• Up to 40% off the base rate of any standard Hertz Rental
• Medical, Dental & Vision plan options
• Life Insurance: (Hertz-paid Basic Life Insurance provides coverage equal to one-times your base annual pay, at no cost to you)
• Retirement programs, including 401(k) employer matching: Hertz will match your contributions dollar for dollar on the first 3% you contribute and 50 cents per dollar on the next 2% you contribute.
• Paid Parental Leave & Adoption Assistance
• Employee Assistance Program for employees & family

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed