Sales and Service Representative

Markel•Henderson, NV

4d•$18 - $38•Hybrid

About The Position

As a Sales & Service Rep you will deliver quality service and insurance recommendations to current and prospective Markel customers. This is a combined service and sales role with the expectation that sales vs. service responsibilities will be split based on business needs. All sales leads are provided and there is no outbound cold calling. Markel locations are Pewaukee, WI., Omaha, NE., Glen Allen VA., Henderson NV. If located near Markel office location, Hybrid work schedule is required. MPL aka Personal Lines: Sales and Service Selling of Boats, Event (Weddings), E Bikes Insurance Core Hours: 7:00am – 8:00pm CST, Monday – Friday.

Requirements

This position requires a Property & Casualty Insurance license
High school diploma or equivalent; some college is a plus!
1 or more years of prior customer service experience preferred
Demonstrated job stability and attendance records
Solid computer, grammar and multi-tasking skills
Comfort with a high-volume service center.
US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future.

Nice To Haves

some college is a plus!

Responsibilities

Work diligently to find resolution to customer concerns and escalate to appropriate level when necessary.
Convey information efficiently, effectively, and appropriately to meet the needs of the customer.
Strive for first call resolution to provide “best in class” service.
Sales & Service Representatives are required to stay current and knowledgeable of all procedures to ensure department standards and guidelines are meet, which include Schedule Adherence, Quality Assurance, First Contact Resolution, Average Talk Time, Average Handle Time, Average Speed of Answer and Coding