Sales and Service Manager

Kettler•Tysons, VA

22h

About The Position

KETTLER is hiring a Sales and Service Manager based in the DC metro area. Under the direction of the Community Manager, this role is responsible for maximizing property occupancy by generating qualified traffic, networking within the local community, scheduling appointments, securing rentals, promoting resident retention, and providing or coordinating exceptional customer service. The position may require travel throughout the DMV area and flexibility to work at multiple communities based on business needs. Weekend work may be required. Compensation is $60,000–$65,000 annually, depending on experience. The company offers a benefits package that includes paid time off; health, dental, and vision insurance; life insurance; prescription coverage; tax-advantaged spending accounts (HSA or FSA); and a 401(k) retirement plan with company match.

Requirements

At least 2 years of residential leasing experience.
Supervisory experience.
Extensive knowledge of property management software programs.
Computer proficiency and knowledge of Microsoft Office Suite.
Proven track record of success with the leasing process.
Working knowledge of applicable Landlord Tenant Laws, Fair Housing mandates, and other legal issues affecting property management.
Excellent verbal and written communication skills and the ability to interact professionally with residents and customers.
Strong financial analysis, budgeting, and P&L management skills.
Valid driver's license and reliable transportation.
Ability to travel locally throughout the DMV area as needed.
Flexibility to float between multiple communities based on business needs.
Availability to work weekends when required.

Nice To Haves

Experience in luxury or market-rate housing; affordable housing experience is also considered.
Lease-up experience.
Experience with delinquency management and posting payments.

Responsibilities

Manage administration of the leasing office.
Monitor and direct sales activities while maintaining an intimate knowledge of the local market.
Greet prospective residents and provide property tours.
Perform outreach marketing.
Help create engaging social media initiatives to connect residents and manage posts.
Follow up daily with prospects to answer questions and maintain a high-touch approach.
Assist with resident retention.
Support efforts to partner with nearby businesses, events, and local organizations.
Walk the marketing path daily.
Provide excellent customer service to residents and prospects.
Process lease applications and qualify residents.
Support the Community Manager with general office maintenance, including answering phones and performing other administrative tasks.
Play a key role in resolving resident concerns and issues.
Perform other duties as assigned.