Sales and Service Manager

Goldfish Swim School MFO•Brighton, MI

5d•$18 - $22•Onsite

About The Position

Goldfish Swim School MFO is seeking an energetic and passionate Sales and Service Manager for its Brighton, Michigan location. The manager leads efforts to provide an exceptional member experience, increase enrollment, and build a strong customer service culture. The role oversees front desk operations, develops customer service staff, supports member retention, monitors sales and service performance, and coordinates promotions, events, and community outreach with school leadership. It also handles member inquiries and manages social media accounts.

Requirements

At least 2 years of experience in sales, customer service management, or a related leadership role.
A proven track record of meeting or exceeding sales goals and driving revenue growth.
Leadership skills and experience supervising and motivating a team.
Excellent communication and interpersonal skills with a customer-first mindset.
Proficiency with CRM software, scheduling systems, or point-of-sale platforms.
Ability to work flexible hours, including evenings and weekends as needed.

Nice To Haves

Passion for child development, swim education, or family-oriented services.

Responsibilities

Drive membership sales by managing leads, conducting tours, and converting prospective families into enrolled students.
Oversee front desk operations and provide a welcoming experience for members and guests.
Train, coach, and develop customer service staff to meet or exceed performance standards.
Manage member retention through follow-ups, concern resolution, and relationship building.
Monitor and report sales metrics, enrollment trends, and service KPIs.
Coordinate promotions, events, and community outreach initiatives with school leadership.
Handle member inquiries, complaints, and escalations professionally and carefully.
Manage social media accounts.