Sales and Service Manager (59859)

AAA Northeast • Smithfield, RI

13d • $66,500 - $83,500 • Onsite

About The Position

Jump-start your career with AAA Northeast! Take your leadership, sales, customer service, and operational skills to the next level by joining our branch team! Our Branch Manager II is a fantastic steppingstone role for candidates who want to grow and learn in a team environment! Our team enjoys fantastic benefits: best-in-class health plans, company matching 401(k), free AAA membership, vacation, holiday and sick pay, competitive salary, incentives and MORE! Make a difference in our members’ lives while enjoying a daytime schedule! Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you!

Requirements

• Bachelor's Degree or 6-8 years of additional relevant experience required
• 6+ years Customer Service experience, preferably in a Retail/Banking environment required
• 2+ years Supervisory / Management experience required
• Satisfactorily pass state specific and federal background check during pre and post hiring in accordance with state and federal requirements required
• Must meet individual state requirements to perform registry and/or TSA services; including clearing federal/state specific background checks/processes.

Responsibilities

• Manages the full employment life cycle for branch operations staff by overseeing hiring, onboarding, training, coaching, performance management, pay administration, and ongoing development.
• Develops, implements, and monitors a comprehensive KPI plan designed to meet and exceed branch goals.
• Maintains awareness of sales goals, promotions, and initiatives across all business lines by staying informed of organizational priorities and communicating relevant information to staff.
• Champions staff development and continuous learning by promoting skill-building, engagement, and pathways for growth within the branch, department, and broader organization.
• Ensures a unified and consistent branch experience across all business lines operating within the location-including branch operations, insurance, travel, financial services, and driving school-by upholding AAA Northeast standards, policies, and cultural expectations to deliver high-quality member and employee experiences.
• Maintains strong branch governance by consistently influencing operational standards, compliance practices, safety requirements, and service expectations across all business lines within the branch.
• Maintains awareness of organizational initiatives and expectations by staying informed of policies, procedures, and process updates, translating direction into clear expectations for branch employees, and communicating relevant guidance to insurance, travel, and other business-line partners within the location.
• Oversees daily branch execution with visibility and accountability by actively observing operations, reinforcing service and performance standards, and addressing issues in real time.
• Promotes a cohesive and engaged branch culture by modeling AAA Northeast leadership behaviors, fostering transparency, and reinforcing accountability, professionalism, and collaboration among branch employees and cross-functional partners.
• Ensures a consistently high-quality member experience by actively overseeing daily branch service delivery across all business lines, both in-person and over the phone.
• Monitors and oversees the delivery of Registry and TSA services, ensuring appropriate staffing, workflow execution, and adherence to all service, security, and regulatory standards.
• Delivers accurate, timely, and complete information to members regarding club products, services, and partnerships.
• Ensures compliance with company policies and procedures by overseeing the day-to-day management of the branch facility, including cash handling, office security, and adherence to operational, safety, and compliance standards.
• Maintains appropriate staffing levels and service coverage to support efficient branch operations and a positive member experience.
• Manages the handling of confidential documents and information by reviewing applications and forms for completeness, ensuring accurate data entry into systems and databases, and maintaining discretion and compliance with privacy and data-security standards.
• Oversees branch maintenance and physical appearance by ensuring compliance with club standards, including PCI compliance and audit requirements.
• Represents the club within the local community by participating in civic and community events and building relationships with municipal leaders, Chambers of Commerce, police and fire departments, local businesses, and educational organizations.
• Participates in special projects and branch-related events by supporting club initiatives, contributing operational expertise, and assisting with events or assignments that support branch, district, or organizational objectives.

Benefits

• best-in-class health plans
• company matching 401(k)
• free AAA membership
• vacation
• holiday and sick pay
• competitive salary
• incentives
• Medical coverage with employer contributions covering up to 93% of the premium cost
• dental and vision options
• 6% company match on 401(k) retirement plan contribution
• 3 weeks’ vacation
• 12 holidays
• 8 sick days
• 48 hours of volunteer time annually
• insurance discounts
• travel commission refund
• up to $625 in Wellness Incentives
• up to $6k in tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level