Sales and Service Manager - Regional Operations Specialist

Kettler Enterprises•McLean, VA

1d•Hybrid

About The Position

KETTLER is a leading multifamily development, investment, and property management company in the Mid-Atlantic and Southeastern United States. As a vertically integrated and award-winning company, KETTLER is consistently ranked among the TOP MULTIFAMILY OPERATORS IN THE NATION. The Regional Operations Specialist Team is seeking highly skilled individuals who are passionate about property management and eager to share their knowledge. This permanent position offers corporate exposure and the opportunity to positively impact onsite teams by traveling to various KETTLER sites to lead daily operational needs. The Sales and Service Manager, under the direction of the Community Manager, is responsible for maximizing property occupancy by generating qualified traffic, networking within the local community, scheduling appointments, securing rentals, promoting resident retention, and providing exceptional customer service. This role is based in the DC metro area.

Requirements

2 years of residential leasing experience is required.
Supervisory experience is required.
Extensive knowledge of Property Management software programs.
Computer Proficiency and knowledge of Microsoft Office Suite.
Proven track record of success with the leasing process.
Working knowledge of applicable Landlord Tenant Laws, Fair Housing mandates and other legal issues affecting property management.
Excellent verbal and written communication skills and ability to interact with residents and customers in a professional manner.
Strong financial analysis, budgeting, and P&L management skills.
Valid driver’s license and reliable transportation.
Must have ability to travel locally throughout the DMV area as needed.
Flexibility to float between multiple communities based on business needs.
Availability to work weekends when required.

Nice To Haves

Preferred experience in luxury or market-rate, but affordable housing experience also considered.
Lease-up experience is preferred.
Experience with delinquency management and posting payments preferred.

Responsibilities

Managing administration of the leasing office.
Monitoring and directing sales activities while maintaining an intimate knowledge of the local market.
Greeting prospective residents and providing them with property tours.
Performing proper outreach marketing.
Help create engaging social media initiatives to connect residents, and manage posts.
Daily follow up on all prospects to make sure all questions are answered and a “high touch” approach adhered to.
Assisting with resident retention.
Support efforts to partner with nearby businesses, events, and other local organizations.
Walking the marketing path daily.
Providing excellent customer service to residents and prospects.
Processing lease applications and qualifying residents.
Supporting the Community Manager with general office maintenance by answering phones and performing other administrative tasks.
Play a key role in resolving resident concerns and issues.
Other duties as assigned.