Sales and Service Expert (Base Pay + Commision)

24 Hour Fitness • Kaneohe, HI

21h

About The Position

The Sales and Service Expert (SSE) delivers a well-rounded sales and service experience to guests and members by offering membership, fitness, and retail products and services. The role builds relationships, explains the value of 24 Hour Fitness offerings, and focuses on behaviors that drive member acquisition, retention, and sales revenue goals.

The SSE welcomes and guides prospective members through the club, connects offerings to their fitness needs, enrolls and onboards new members, and supports retention. The role also generates and manages leads, sets appointments, follows up on sales opportunities, and promotes marketing campaigns. In partnership with the Sales and Service Manager, the SSE helps provide a member-centric experience, maintains member relationships, and helps ensure a clean, friendly, well-maintained club.

This role reports to the Sales and Service Manager and has no direct reports. It may involve minimum travel for training and lead generation, a varied schedule including extended workdays, weekends, and holidays, and work in a loud environment. Team members in this role are eligible to participate in the company’s Fitness Sales and Membership Sales Commission Plans.

Requirements

• In-depth knowledge of and experience with sales practices and techniques.
• General understanding of the fitness industry.
• Ability to work with computers and operate a Point of Sale (POS) system.
• Strong interpersonal communication and customer service skills.
• Independent, self-starting approach and strong organizational skills.
• Ability to work as part of a team.
• High school diploma or GED.
• CPR and AED certification from an approved organization within 60 days of employment.
• Ability to work in club offices and move about club floors and rooms.
• Ability to communicate telephonically with members and access and operate company computer systems.
• Ability to work in an environment with moving mechanical parts and loud noise.
• Ability to work a varied schedule, including frequent extended workdays, weekends, and holidays as business needs require.

Nice To Haves

• Knowledge of Membership System software.
• Bachelor's degree.
• Prior experience in the fitness or retail industry.
• 1–2 years of experience in service sales.

Responsibilities

• Execute the CARE sales model with each guest and explain how company products and services meet their fitness needs.
• Tour prospective members through the club, explain relevant facilities and services, and ensure guests are registered through the digital kiosk.
• Clearly communicate membership and fitness offers using company presentation tools, and enroll guests according to company sales techniques and protocols.
• Follow Membership Agreement Procedures when enrolling members and guests.
• Onboard new members and assist with member retention activities.
• Meet or exceed personal and team sales goals.
• Generate leads through community outreach, local promotions, corporate sales on-sites, member promotions, referrals, guest passes, and phone outreach.
• Set appointments for leads and potential new business opportunities.
• Communicate and promote local and global marketing campaigns to leads and members.
• Manage and follow up on leads using the Lead Management System, and use the daily planner to track lead management and selling activities.
• Meet or exceed personal productivity goals.
• Partner with the Sales and Service Manager to provide a member-centric experience that strengthens relationships and retention.
• Greet and check in members, respond promptly to their needs, and connect them with fitness offerings such as personal training, group exercise classes, and 24GO digital content.
• Maintain relationships with members, answer questions or concerns, and refer members to appropriate company resources.
• Help provide a clean, friendly, well-maintained club and help new members feel comfortable.
• Occasionally demonstrate or explain proper fitness activities, techniques, and procedures.
• Communicate with members by telephone and operate company computer systems for document preparation, data entry, and reviewing reports.
• Travel as needed for training and lead generation.

Benefits

• Paid time off.
• Medical coverage.
• Dental coverage.
• 401(k) with match for qualifying positions.
• Free gym membership.
• Discounts on products and personal training.
• Employee Resource Groups and opportunities to participate in community events.
• Eligibility to participate in Fitness Sales and Membership Sales Commission Plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED