Sales and Service Expert

24 Hour Fitness • Hawthorne, CA

8h

About The Position

The Sales and Service Expert (SSE) delivers a well-rounded sales and service experience to guests and members by offering membership, fitness, and retail products and services. The role builds relationships, communicates the value of 24 Hour Fitness offerings, and focuses on behaviors that support member acquisition and retention. The SSE engages guests and members and works toward sales revenue goals.

The SSE welcomes and enrolls prospective members, gives tours tailored to their fitness needs, explains membership and fitness offers, and helps onboard new members. The role also generates and manages leads, sets appointments, follows up on opportunities, and works toward sales and productivity goals. In partnership with the Sales and Service Manager, the SSE supports a member-centric club experience, connects members with fitness offerings and appropriate resources, and helps maintain a clean, friendly, well-maintained club.

The position reports to the Sales and Service Manager and has no direct reports. It may require minimum travel for training and lead generation, a varied schedule including extended workdays, weekends, and holidays, and work in a loud environment with exposure to moving mechanical parts.

Requirements

• High school diploma or GED.
• CPR and AED certification from an approved organization required within 60 days of employment.
• In-depth knowledge of and experience with sales practices and techniques.
• General understanding of the fitness industry.
• Ability to work with computers and operate a Point of Sale (POS) system.
• Strong interpersonal communication and customer service skills.
• Independent, self-starting approach and strong organizational skills.
• Ability to work as part of a team.
• Ability to work in a club office and move about club floors and rooms.
• Ability to communicate telephonically with members and access and operate company computer systems.
• Ability to work a varied schedule to support business needs; frequent extended workdays, weekends, and holidays may be required.
• Ability to work in a loud environment and while regularly exposed to moving mechanical parts.

Nice To Haves

• Bachelor’s degree preferred.
• Knowledge of Membership System software preferred.
• Prior experience in the fitness or retail industry preferred.
• 1–2 years of experience in service sales preferred.

Responsibilities

• Execute the CARE sales model and relate company products and services to each guest’s fitness needs.
• Tour potential members through the club and explain facilities, equipment, services, and amenities relevant to their goals; ensure guests register through the digital kiosk.
• Present membership and fitness offers using company-provided tools, and enroll guests according to sales techniques, protocol, and Membership Agreement Procedures.
• Onboard new members and assist with member-retention activities.
• Meet or exceed personal and team sales goals.
• Generate external leads through community outreach, local promotions, and corporate sales on-sites using company-provided tools and programs.
• Generate internal leads through member promotions, referrals, guest passes, and calls to leads.
• Set appointments for leads and potential new business opportunities.
• Communicate and promote local and global marketing campaigns to leads and members.
• Manage and follow up on leads using a Lead Management System, and use a daily planner to track and plan lead-management and sales activities.
• Meet or exceed personal productivity goals.
• Partner with the Sales and Service Manager to provide a member-centric experience that strengthens relationships and retention.
• Greet and check in members, respond promptly to their needs, and help new members become comfortable in the club.
• Engage members with personal training, group exercise classes, and 24GO digital content.
• Build relationships with members, respond to questions or concerns, and connect them with appropriate company resources.
• Help provide a clean, friendly, well-maintained club for members and guests.
• Occasionally demonstrate or explain fitness activities, techniques, and procedures.
• Communicate with members by telephone and use company computer systems for document preparation, data entry, and reading and interpreting reports.
• Travel as needed for training and lead generation.

Benefits

• Paid time off.
• Medical coverage.
• Dental coverage.
• 401(k) with employer match for qualifying positions.
• Free gym membership.
• Discounts on products and personal training.
• Employee Resource Groups and opportunities to participate in community events in person and virtually.
• Eligibility to participate in Fitness Sales and Membership Sales Commission Plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED