Sales and Service Expert

24 Hour Fitness • Walnut, CA

1d

About The Position

The Sales and Service Expert (SSE) provides guests and members with a well-rounded sales and service experience by offering memberships, fitness services, and retail products. The role builds relationships, communicates the value of 24 Hour Fitness offerings, and focuses on member acquisition, retention, engagement, and sales revenue goals.

The SSE welcomes guests, assesses their fitness needs, tours them through the club, communicates relevant offers, enrolls and onboards new members, and supports retention activities. The role generates and manages leads through community outreach, promotions, referrals, guest passes, phone contact, appointments, and a Lead Management System. The SSE also works with the Sales and Service Manager to deliver a member-centric experience, answer questions, connect members with appropriate resources, and help maintain a clean, friendly, well-maintained club.

This position reports to the Sales and Service Manager and interacts with club members, prospective members, and outside or third-party vendors. It has no direct reports. Team members are eligible for the company’s Fitness Sales and Membership Sales Commission Plans.

Requirements

• High school diploma or GED.
• CPR and AED certification from an approved organization, required within 60 days of employment.
• In-depth knowledge of and experience with sales practices and techniques.
• General understanding of the fitness industry.
• Ability to work with computers and operate a Point of Sale (POS) system.
• Strong interpersonal communication and customer service skills.
• Independent, self-starting approach and strong organizational skills.
• Ability to work as part of a team.
• Ability to work a varied schedule to support business needs, including frequent extended workdays, weekends, and holidays as may be required.
• Ability to work in a club office and move about club floors and rooms.
• Ability to communicate with members by telephone and access and operate company computer systems, including document preparation, data entry, and reading and interpreting general and financial reports from a database or email system.
• Ability to work around moving mechanical parts and in a loud environment.

Nice To Haves

• Knowledge of Membership System software.
• Bachelor’s degree.
• Prior experience in the fitness or retail industry.
• One to two years of service sales experience.

Responsibilities

• Execute the CARE sales model with each guest and relate how company products and services can meet their fitness needs.
• Tour prospective members through the club and explain facilities, equipment, services, and amenities relevant to their goals; ensure guests register through the digital kiosk.
• Communicate membership and fitness offers using company-provided presentation tools and enroll guests using company sales techniques and protocols.
• Follow Membership Agreement Procedures when enrolling members and guests.
• Onboard new members and assist with member-retention activities to support club profitability.
• Meet or exceed personal and team sales goals.
• Generate leads through community outreach, local promotions, corporate sales on-sites, member promotions, referrals, guest passes, and contacting leads by phone.
• Set appointments for leads and potential new business opportunities.
• Communicate and promote local and global marketing campaigns to leads and members.
• Manage and follow up on leads using a Lead Management System; use a daily planner to track and plan lead-management and selling activities.
• Meet or exceed personal productivity goals.
• Partner with the Sales and Service Manager to deliver a member-centric experience that strengthens relationships and retention.
• Greet and check in members, attend promptly to their needs, and engage them with personal training, group exercise, and 24GO digital content.
• Build name relationships with members, respond to questions or concerns, and connect them with appropriate company resources.
• Help maintain a clean, friendly, well-maintained club and help new members become comfortable in the club.
• Occasionally demonstrate or explain physical fitness activities, techniques, and procedures.
• Travel as needed for training and lead generation.

Benefits

• Paid time off.
• Medical coverage.
• Dental coverage.
• 401(k) with match for qualifying positions.
• Free gym membership.
• Discounts on products and personal training.
• Eligibility to participate in Fitness Sales and Membership Sales Commission Plans.
• Employee Resource Groups and opportunities to participate in community events in person and virtually.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED