Sales and Service Banker, Exeter, PA

Santander•Reading, PA

1d•$34,500 - $53,000•Onsite

About The Position

The Sales and Service Banker serves as a trusted advisor to customers, focusing on building strong, long-lasting relationships by understanding their financial needs and goals. This role involves providing tailored solutions for banking, lending, and investment products while delivering exceptional customer service, minimizing risk, and defending against fraud. Sales and Service Bankers proactively engage with customers, assisting with various financial needs, processing teller transactions, identifying cross-sell opportunities, resolving issues, and educating them on digital banking tools. They collaborate with team members to drive branch sales targets and contribute to the overall success of the bank. The role is responsible for meeting the financial needs of the customer, including transactional, servicing, and product-related aspects. They identify opportunities to grow banking relationships through branch activities such as calls, transactions, account support, portfolio management, and partner referrals. Developing and maintaining strong client relationships is key to understanding their financial needs and providing tailored solutions. Collaboration with team members and partners to achieve branch goals and drive overall performance is essential. Ensuring an elevated customer experience through personalized, seamless, and attentive service fosters customer loyalty by addressing concerns and providing timely resolutions. Engaging customers with digital platforms enhances interactions and educates them on self-service options. Clear and effective communication with customers in person, over the phone, or through digital channels is required. Performing teller transactions, including deposits, withdrawals, and transfers, while ensuring accuracy and efficiency, and handling cash and maintaining accurate cash drawer balances are core duties. Assisting with custodianship, audits, and other operational tasks, and ensuring compliance with all regulatory requirements and internal policies related to risk and fraud defense are also part of the role. Time allocated to each core responsibility may vary depending on branch needs. Responsibilities may extend to supporting nearby branch locations based on business necessity.

Requirements

High school diploma, GED, or equivalent work experience
12+ Months Experience selling products and/or services
OR 6+ Months Experience in Retail Banking sales, financial services sales or consultative relationship sales role in a related industry, with proven success in establishing new customers, deepening customer relationships and delivering results
OR 6+ Months Demonstrated successful Santander experience related to the essential functions and responsibilities of the Sales and Service Banker role. District Executive, District Operations Manager and Region President endorsement of performance
6+ Months Customer service experience within a high volume, fast paced and constantly changing environment
6+ Months Cash handling experience
Established relationship-building skills with a focus on customer experience and loyalty.
Excellent customer service skills and a passion for helping others.
Ability to learn and apply sales techniques to recommend products and services that meet customer needs.
Experience in cross-selling products and services.
Ability to work collaboratively in a team-oriented environment.
Excellent communication, consultative and influence skills both verbal and written.
Ability to display a credible, trustworthy, and professional image at all times.
Proficient in using digital tools and technology to enhance customer engagement.
Ability to follow directions, policies, and procedures.
Ability to identify and escalate concerns of risk to appropriate channels.
Understands the necessity and value of accuracy and attention to detail.
Ability to work in a fast-paced environment and manage multiple priorities.
Computer proficiency and basic math skills.
Ability to work branch hours, which can include weekends and evenings.
Applicants must be legally authorized to work in the United States on a full-time basis without requiring employer sponsorship to commence employment.

Nice To Haves

Bachelor’s Degree in related field or equivalent demonstrated through a combination of work experience, training, military service, or education
Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.
Experience in Microsoft Office products.

Responsibilities

Serve as a trusted advisor to customers, building strong, long-lasting relationships by understanding their financial needs and goals.
Provide tailored solutions for banking, lending, and investment products.
Deliver exceptional customer service, minimize risk, and defend against fraud.
Proactively engage with customers, assisting with various financial needs.
Process teller transactions, including deposits, withdrawals, and transfers, ensuring accuracy and efficiency.
Identify cross-sell opportunities.
Resolve customer issues and educate them on digital banking tools.
Collaborate with team members to drive branch sales targets and contribute to overall bank success.
Meet the financial needs of the customer, including transactional, servicing, and product-related aspects.
Identify opportunities to grow banking relationships through branch activities.
Develop and maintain strong relationships with clients.
Ensure an elevated customer experience, delivering personalized, seamless, and attentive service.
Foster customer loyalty by addressing concerns and providing timely resolutions.
Engage customers with digital platforms to enhance customer interactions and educate them on self-service options.
Communicate clearly and effectively with customers in person, over the phone, or through digital channels.
Handle cash and maintain accurate cash drawer balances.
Assist with custodianship, audits, and other operational tasks.
Ensure compliance with all regulatory requirements and internal policies related to risk and fraud defense.
Support nearby branch locations based on business necessity.