Sales and Service Associate

24 Hour Fitness•San Leandro, CA

6h•Onsite

About The Position

This role is focused on welcoming new members and guiding them through the start of their fitness journey. The position requires building genuine, trust‑based relationships by actively listening to members' goals, understanding their unique needs, and recommending personalized solutions that support their overall fitness success. Success in this role comes from combining a passion for fitness with strong interpersonal skills to create a positive, motivating, and results‑driven member experience.

Requirements

Demonstrate authenticity, sincerity, and open‑mindedness; you show up as yourself and act with integrity.
Self‑motivated and passionate about helping others, with a genuine interest in learning and personal growth.
Strive to excel and consistently meet or exceed goals, maintaining a positive, can‑do attitude.
Embrace challenges and view setbacks as opportunities to learn and grow.
Possess a strong service mentality and a desire to deliver exceptional member experiences.
Minimum of 1 year of experience in retail or fitness sales.
CPR and AED certification required within 60 days of employment.

Responsibilities

Developing first-name relationships with members, answering questions, resolving concerns, and putting both members and guests in touch with the appropriate resources.
Help keep our gym clean, well-maintained, and safe for members and guests.
Delivering an outstanding and well-rounded sales and service experience to all guests and members by ensuring a welcoming, informative, and inclusive experience when they visit - you help inspire them to take the right next steps in pursuing their fitness goals within our community.
Supporting an exceptional new member onboarding experience that helps members get connected to our fitness offerings. You are the first face they see when they walk in, so your friendly greeting/check-in and prompt attention to their needs have a meaningful impact on their sense of belonging.