Sales and Service Advisor

Sun Auto Tire and Service•Sand Springs, OK

5d•$70,000 - $100,000•Onsite

About The Position

Tate Boys Tire & Auto Service, a part of Sun Auto Tire & Service, is seeking a Sales and Service Advisor. This role involves being the primary point of contact for customers, understanding their vehicle needs, recommending services, and ensuring their satisfaction. The company specializes in a wide range of tires and mechanical repairs for various vehicle types. Tate Boys has been serving the community since 1936 and is committed to integrity, excellence, and team development.

Requirements

High school diploma or equivalent
Must be at least 18 years old
Professional appearance and strong customer service skills
Ability to work in a process-driven environment
Valid driver’s license
Ability to work a minimum of five days per week, including Saturdays (but never Sundays!)

Nice To Haves

Prior experience as a Service Advisor highly preferred but not required

Responsibilities

Warmly greeting customers in person and by phone using our professional standards
Listening carefully to customer concerns and thoroughly documenting their needs
Reviewing service history, inspecting vehicles, and verifying repair requirements
Recommending products and services confidently and clearly
Accurately preparing quotes, timelines, and repair orders
Communicating status updates throughout the day
Reviewing completed work, explaining warranties, and handling checkout
Following up on declined services and completed repairs to ensure satisfaction
Tracking all returns, warranty parts, and core parts for each customer
Supporting the team with other duties as needed