Sales and Operations Spa Manager

Hand & Stone - 3307 Sheridan Dr - Hollywood, FL • Hollywood, FL

1d

About The Position

We’re looking for a disciplined, organized and sales-driven leader ready to take charge. At Hand & Stone Hollywood, your mission is simple: grow revenue, elevate performance and run a tight, high-standard spa. If you take pride in results and have the work ethic to back it up, this is the leadership role you’ve been working toward.

Requirements

• A closer — confident selling memberships, upgrades, and retail
• Organized & disciplined — structure is your love language
• Assertive but supportive — you coach AND you hold the line
• Hungry to win — you don’t just hit goals… you raise them
• A builder — you create strong teams and strong results
• A leader with 3+ years management experience in spa/wellness/hospitality
• Strong communication + problem-solving skills
• Available evenings, weekends, and holidays as business requires

Responsibilities

• Drive membership, upgrades, and retail to exceed revenue goals
• Recruit, coach and motivate a sales-focused team
• Hold team members accountable to performance and professionalism
• Lead with structure: clear expectations, clear follow-through
• Build referral + retention success with loyal client relationships
• Analyze KPIs weekly and adjust strategy for fast results
• Ensure every client gets a premium, luxury experience
• Maintain flawless organization of schedules, staffing and service flow
• Oversee cleanliness, safety, compliance and policy enforcement
• Manage inventory like a pro, stocked, efficient, visually sharp
• Run productive team meetings and continuous training
• Solve problems with urgency and a commitment to service
• Support a culture of accountability, respect, and high standards

Benefits

• Bonus based on performance
• Competitive salary
• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development
• Wellness resources
• Competitive base salary
• Monthly performance bonuses based on revenue + KPIs
• Employee discounts on services, retail + gift cards
• Growth path into multi-unit leadership for top performers

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed