Manager, Sales and Operations

Coyote Logistics•Knoxville, TN

About The Position

Coyote Logistics has been acquired by RXO. RXO (NYSE: RXO) is a leading provider of asset-light transportation solutions. RXO offers tech-enabled truck brokerage services together with complementary solutions including managed transportation, freight forwarding and last mile delivery. The company combines massive capacity and cutting-edge technology to move freight efficiently through supply chains across North America. The company is headquartered in Charlotte, N.C. Visit RXO.com for more information and connect with RXO on Facebook, X, LinkedIn, Instagram, and YouTube. How You’ll have an Impact: The Manager, Sales and Operations oversees the execution, performance, and growth of assigned customer accounts while managing and leading their operations team. With advanced market knowledge and strong analytical skills, Sales and Operations Managers ensure the tactical execution of customer-specific strategies, focus on improving profitability and service, and continuously seek ways to enhance team efficiency.

Requirements

1-2 years industry experience required (sales experience preferred)
1-2 years leadership experience required

Responsibilities

Account Strategy & Communication: Collaborate with the Sales Rep and Sr Manager to set account goals and strategies and communicate these effectively to the Operations team.
Performance Reporting: Regularly report on account performance, assess strategy effectiveness, and adjust plans as needed.
Account Evaluation: Identify underperforming accounts by analyzing volume, margins, and on-time performance metrics (MoM, QoQ, YoY).
Profitability Improvement: Propose and implement strategies to enhance profitability for both Coyote and the customer.
Relationship Management: Build and maintain strong relationships with upper management for all accounts, providing consultative feedback and suggesting supply chain improvements.
Team Development: Collaborate with team members to establish development paths, set individual goals, and ensure they have the support and resources needed to succeed.
Efficiency & Automation: Continuously examine team effectiveness, seek improvements in procedures and automation, and ensure efficient use of tools and resources to provide high-quality customer service.
Goal Setting & Motivation: Work with the Sr Manager to set quarterly and annual performance goals, communicate these goals to the team, and keep them motivated with regular progress updates.