The Wilde Resort and Spa - Spa Coordinator (Reservations and Sales)

Lodging Dynamics•Sedona, AZ

10d•Onsite

About The Position

Under general direction, the Spa Coordinator is responsible for the smooth day-to-day operations of the spa, including selling spa treatments and spa retail. ESSENTIAL JOB FUNCTIONS Greets guests in a warm and professional manner. Answers telephone and email inquiries, and efficiently books appointments. Provides detailed information about spa services, packages, and retail products to clients. Manages client schedules, ensuring timely appointment reminders and follow-ups. Confirms appointments with clients prior to their scheduled visit. Addresses client concerns and complaints promptly and professionally, seeking solutions to maintain satisfaction. Oversees the daily operations of the spa, ensuring a clean and organized environment. Monitors staff schedules and coordinates coverage to maintain optimal service levels. Maintains accurate inventory of spa products and supplies, places orders as needed. Conducts regular quality checks on treatment rooms and spa facilities. Checks guests in and out for treatments, collects payments as needed. Promotes spa services and retail products to clients, suggests add-on treatments and memberships. Assists with marketing initiatives and special promotions, including communication to clients. Tracks sales performance and identifies opportunities to increase revenue. Processes client payments and handles billing inquiries. Maintains detailed client records and confidentiality. Prepares reports on spa operations, sales, and client feedback. Adheres to all spa policies and procedures, including safety and hygiene standards. Attendance is a key component of this position. Maintains a professional appearance in accordance with Company standards; wears the appropriate uniform or attire. Maintains open and effective communication with team members and management. Attends and participates in team meetings. Adheres to established safety and emergency procedures and protocols, this includes Company, federal, and state specific regulations and guidelines. Completes all required Company training/compliance courses as assigned. Adheres to Company standards and maintains compliance with all policies and procedures. Performs other related duties and responsibilities as assigned.

Requirements

High school diploma or equivalent.
A minimum one (1) year of experience in related field required.
This position requires the capability to understand and follow both oral and written directions, as well as the ability to communicate effectively with others in English and interact successfully with internal and external customers.
Proven success as a Spa Coordinator or similar customer service role in the wellness industry.
Basic understanding of spa operations, treatments, and modalities.
Basic knowledge of retail product lines.
Familiarity with retail sales techniques.
Ability to adjust effectively to evolving work environments and shifting customer (internal/external) requirements.
Able to maintain a positive and professional working environment.
Fosters a culture of excellence.
Able to work effectively in a culturally diverse environment and support diversity and inclusion within the organization.
Excellent customer service skills with a focus on client satisfaction.
Strong organizational skills.
Proficient in time management; the ability to effectively organize and manage multiple priorities.
Recognizes an emergency situation and takes appropriate action.
Emotional intelligence and interpersonal skills, with the ability to build strong working relationships with team members at all levels.
Analytical and problem-solving skills.
Strong focus on accuracy and precision.
Ability to work scheduled shifts, follow all timekeeping policies, and comply with federal, state, and local labor regulations, including those related to meal and rest breaks
Performs well with frequent interruptions and/or distractions.
Able to communicate appropriately and effectively with all levels of management and external stakeholders.
Ability to effectively listen, understand, and resolve challenges and concerns from management, team members, and/or customers (internal/external).
Basic math skills.
Basic knowledge of Google Docs/Microsoft Word.
Basic knowledge of Google Sheets/Microsoft Excel.
Basic knowledge of Gmail/Microsoft Outlook.

Responsibilities

Greets guests in a warm and professional manner.
Answers telephone and email inquiries, and efficiently books appointments.
Provides detailed information about spa services, packages, and retail products to clients.
Manages client schedules, ensuring timely appointment reminders and follow-ups.
Confirms appointments with clients prior to their scheduled visit.
Addresses client concerns and complaints promptly and professionally, seeking solutions to maintain satisfaction.
Oversees the daily operations of the spa, ensuring a clean and organized environment.
Monitors staff schedules and coordinates coverage to maintain optimal service levels.
Maintains accurate inventory of spa products and supplies, places orders as needed.
Conducts regular quality checks on treatment rooms and spa facilities.
Checks guests in and out for treatments, collects payments as needed.
Promotes spa services and retail products to clients, suggests add-on treatments and memberships.
Assists with marketing initiatives and special promotions, including communication to clients.
Tracks sales performance and identifies opportunities to increase revenue.
Processes client payments and handles billing inquiries.
Maintains detailed client records and confidentiality.
Prepares reports on spa operations, sales, and client feedback.
Adheres to all spa policies and procedures, including safety and hygiene standards.
Maintains a professional appearance in accordance with Company standards; wears the appropriate uniform or attire.
Maintains open and effective communication with team members and management.
Attends and participates in team meetings.
Adheres to established safety and emergency procedures and protocols, this includes Company, federal, and state specific regulations and guidelines.
Completes all required Company training/compliance courses as assigned.
Adheres to Company standards and maintains compliance with all policies and procedures.
Performs other related duties and responsibilities as assigned.