Sales and Onboarding Specialist

VSCO•San Francisco, CA

12d•$90,000 - $100,000•Hybrid

About The Position

VSCO is seeking a highly motivated Sales and Onboarding Specialist to drive pipeline generation and support new customer activation during a critical phase of growth for our creative business tools. You will be responsible for building a qualified pipeline through outbound prospecting and strong inbound follow-up, while ensuring new customers launch successfully and experience value early in their journey. You will be a part of the Customer Experience Team and will also collaborate closely with Marketing, Product, and Engineering to share insights from leads and customers to help improve the overall go-to-market motion. As a Sales and Onboarding Specialist, you are both a revenue driver and a trusted guide for new customers. You are a strong communicator who knows how to uncover needs, articulate value clearly, and move opportunities forward with focus and urgency. You approach onboarding with the same level of ownership as pipeline creation, ensuring every customer interaction is thoughtful, organized, and outcome-oriented. With strong documentation and discipline, you create clarity across teams and ensure smooth handoffs. Above all, you care deeply about VSCO’s community and are passionate about supporting its growth and success.

Requirements

5+ years in B2B SaaS sales, growth, full-cycle pipeline roles in a high velocity environment.
Proven track record of generating pipelines, advancing opportunities, and closing new business with the ability to position multiple products or tiers effectively.
Experience leading onboarding, kickoff, or early customer activation to ensure strong adoption and time to value.
Demonstrated ability to integrate AI tools into daily workflows to drive smarter prospecting, faster execution, and better customer outcomes.
Experience supporting the full customer lifecycle, with strong CRM discipline across documentation, forecasting, and pipeline management.
Excellent written and verbal communication skills, with the ability to build trust quickly across prospects and internal teams.
Self-motivated, adaptable, and comfortable operating in a fast-moving, evolving environment.
Most importantly, you have a growth mindset, embrace change, and practice with kindness, humility, compassion, integrity, and levity.

Nice To Haves

An understanding of photography basics.
Experience selling multiple product lines, pricing tiers, or bundled solutions.
Background in a startup or scale-up environment where processes are evolving and adaptability is essential.

Responsibilities

Drive pipeline generation across outbound and inbound channels, building qualified opportunities through strategic prospecting and timely follow-up.
Research accounts and stakeholders to personalize outreach and uncover business needs, urgency, and fit.
Book qualified meetings with full ownership from first touch through conversion.
Drive sales consultatively across multiple products and adapt positioning as needed.
Lead demos, onboarding calls, and product walkthroughs to ensure smooth setup and accelerate time to first value.
Partner cross-functionally to improve setup, experience, and conversions.
Maintain accurate CRM records, including notes, stage updates, and follow-up commitments.
Monitor and report on performance metrics such as meetings booked, pipeline created, speed-to-lead, and onboarding completion.
Refine outreach messaging, talk tracks, and onboarding processes based on feedback and performance insights.
Collaborate closely across teams to ensure alignment, shared context, and a seamless customer experience.
Remain flexible and responsive to evolving business needs to support conversion and growth.