Onboarding Specialist

RxVantage • Nashville, TN

18h • Remote

About The Position

We are seeking a non-technical Onboarding Specialist to join our Practice Growth team, a pivotal role as we continue scaling our operations at RxVantage. This person will play a crucial part in onboarding and supporting medical practices, ensuring they successfully integrate with our platform and achieve long-term success. If you're someone with strong communication, organizational skills, and a knack for multitasking, this could be the perfect opportunity.
At RxVantage we transform how medical practices engage with life sciences resources and expertise to improve patient care. Our platform intelligently connects healthcare providers with the precise life sciences experts that they need, when they need them. As a result, medical practices stay on the cutting edge of patient care without disrupting workflows. Trusted by more than tens of thousands of healthcare practitioners and all major life sciences companies, RxVantage has powered millions of educational exchanges between healthcare teams and life sciences companies.

Requirements

• 2+ years in New Client Implementation or Onboarding roles, ideally within the healthcare or pharmaceutical industries.
• Familiarity with SaaS platforms and experience working with Salesforce, Outreach, and video conferencing tools like Zoom/Google Meet.
• BA/BS degree or equivalent practical experience.
• Strong communication, multitasking, and organizational skills.
• Collaborative spirit with the ability to work independently.
• Passion, curiosity, and a results-driven mindset.

Responsibilities

• Conduct registration calls with medical practices to guide them through the onboarding process, ensuring they understand how to navigate the platform.
• Set up office accounts, manage their status, and maintain data integrity within Salesforce and Outreach.
• Present new features to both new and existing customers and activate those features in their account settings if they show interest.
• Participate in special projects as assigned by management and collaborate with the Account Management team to optimize client engagement strategies.
• Provide valuable feedback on practice performance, how we can improve our services, and insights into scaling our approach to manage multiple accounts effectively.

Benefits

• Competitive Salary
• 100% Company-Paid Premiums for Employee’s Medical Health (HDHP 4500), Vision, and Dental Plans + $4,400 company sponsored contribution into an HSA
• Short-term and Long-term Disability
• Life Insurance
• 401k Matching
• Work from Anywhere within the US
• Flexible PTO
• 100% Paid Parental Leave
• Post-Parental Leave Program - $5k stipend to assist with expenses, 4 week 100% paid “Ease-Back” return to work transition period
• Charitable donation matching

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level