Sales and Marketing System Analyst

Four Seasons • Scottsdale, AZ

1d • Onsite

About The Position

Join Four Seasons Resort Scottsdale as our Sales & Marketing System Analyst, where you'll play a key role in supporting the systems, reporting, and processes that drive our Sales & Marketing operation. As the primary administrator and subject matter expert for our Amadeus Sales & Catering (Delphi/Golden S&C) platform, you'll partner with teams across Sales, Catering, Reservations, Finance, Food & Beverage, and Operations to ensure data accuracy, optimize business processes, and provide meaningful reporting and insights that support business performance. This is an exciting opportunity for a highly organized, analytical, and technology-savvy professional who enjoys problem-solving, cross-functional collaboration, and making a measurable impact within a fast-paced luxury hospitality environment.

Requirements

• Previous administrative, office coordination, or housekeeping experience required; luxury hotel or resort experience preferred.
• Ability to work flexible 6-8 hour shifts in a fast-paced hospitality environment.
• Strong verbal and written English communication skills required; bilingual Spanish skills are highly preferred.
• Positive, professional, and team-oriented attitude with the flexibility to work weekends and holidays as business demands require.
• Ability to stand and move throughout the shift and safely lift, carry, push, or pull up to 50 lbs. as needed.
• Valid work authorization for the U.S.

Nice To Haves

• Luxury hotel or resort experience preferred.
• Bilingual Spanish skills are highly preferred.

Responsibilities

• Serve as the property expert for Amadeus Sales & Catering (Delphi), maintaining system configuration, user access, data integrity, and adherence to corporate standards.
• Generate and analyze key sales, catering, forecasting, production, and operational reports to support business decisions and departmental performance.
• Manage group business documentation, including contracts, amendments, pick-up reports, attrition reporting, and event-related records, ensuring accuracy throughout the sales lifecycle.
• Provide training and ongoing support to colleagues on Sales & Catering systems, processes, and best practices to drive consistency and operational excellence.
• Collaborate with Sales, Catering, Revenue, Finance, Reservations, Banquets, and other operational teams to support client needs, streamline processes, and enhance overall business effectiveness.

Benefits

• Comprehensive health benefits including medical, dental, vision, and life insurance
• 401(k) plan with company match
• Exclusive employee rates at Four Seasons Hotels & Resorts worldwide
• Complimentary uniforms with dry cleaning service
• Complimentary shift meals and on-site parking
• Career growth opportunities, including learning programs and tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed