Sales and Marketing Coordinator

Marriott•Lahaina, HI

About The Position

This role involves performing general office duties to support the Sales & Marketing department, including tasks like filing, sending emails, typing, faxing, and copying. The coordinator will prepare sales-related documents such as proposals, contracts, and banquet event orders throughout the sales process. A key aspect of the role is promoting brand awareness both internally and externally, and assembling information packages with materials like brochures and promotional items. The position requires using sales techniques to maximize revenue while maintaining guest loyalty to Marriott. Responsibilities also include entering, retrieving, reconciling, and verifying information (e.g., commissions, leads, third parties) in sales software, and serving as a point of contact for clients, responding to inquiries via phone and email. Furthermore, the role demands adherence to all company policies and procedures, maintaining a clean and professional appearance, and protecting company assets. It involves welcoming and acknowledging guests according to company standards, anticipating and addressing their needs, and expressing genuine appreciation. Effective communication is essential, requiring clear and professional language, accurate written documentation, and appropriate telephone etiquette. The coordinator must develop positive working relationships, support team goals, and respond appropriately to employee concerns, while complying with quality assurance standards. Physical demands include moving, lifting, carrying, pushing, and pulling objects weighing less than or equal to 10 pounds without assistance. Other reasonable job duties may be assigned by supervisors.

Requirements

High school diploma or G.E.D. equivalent.
At least 1 year of related work experience.
No supervisory experience.

Nice To Haves

None

Responsibilities

Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing, copying).
Prepare sales-related documents through the sales process (e.g., proposals, contracts, or banquet event orders).
Promote awareness of brand image internally and externally.
Gather materials and assemble information packages (e.g., brochures, promotional materials).
Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott.
Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process.
Answer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events).
Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.
Follow all company policies and procedures.
Ensure uniform and personal appearance are clean and professional.
Maintain confidentiality of proprietary information.
Protect company assets.
Welcome and acknowledge all guests according to company standards.
Anticipate and address guests’ service needs.
Thank guests with genuine appreciation.
Speak with others using clear and professional language.
Prepare and review written documents accurately and completely.
Answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others.
Support team to reach common goals.
Listen and respond appropriately to the concerns of other employees.
Comply with quality assurance expectations and standards.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.