Sales and Logistics Coordinator

Pharmaron • Waltham, MA

21h • Hybrid

About The Position

Pharmaron is a global contract research and manufacturing organization (CRO/CDMO) dedicated to helping pharmaceutical and biotech companies develop new therapies. With over 21,000 employees across 23 locations in the US, UK, and China, Pharmaron provides fully integrated, high-quality services from drug discovery through manufacturing. The company supported over 780 discovery projects, 1,000+ CMC programmes, and 1,000+ clinical trials last year, working with more than 3,000 global customers on various therapeutic modalities including small molecules, ADCs, biologics, and gene therapies. Pharmaron is seeking a highly organized and motivated Sales & Logistics Coordinator to join its Waltham team. This role is suited for a professional who excels in a fast-paced environment and enjoys a combination of client support, international logistics, data reporting, and commercial operations. The coordinator will be crucial in managing global biological shipments, assisting with trade compliance, collaborating with Business Development teams, and ensuring an excellent client experience across multiple regions.

Requirements

• Equivalent relevant experience
• 2 - 3 Years of experience in logistics, export operations, customer support, sales coordination, or related fields
• Proficiency in Microsoft Excel and Word
• Strong communication skills with a polished, client-facing approach
• Excellent organizational skills and attention to detail
• Ability to manage multiple priorities in a fast-paced global environment

Nice To Haves

• Associate's or Bachelor's degree preferred
• Experience with regulated shipments, biotech, pharma, or healthcare industries preferred
• Salesforce experience, including reporting and opportunity management, strongly preferred

Responsibilities

• Coordinate international export shipments, including biological materials to China and other global destinations
• Support clients with export documentation, shipping labels, and permit requirements
• Partner with internal import/export teams to ensure timely customs clearance and delivery
• Track inbound and outbound shipments, proactively resolving delays or discrepancies
• Prepare monthly shipment activity and reimbursement reports using Excel
• Create quotations, Statements of Work (SOWs), and client-facing documents
• Serve as a primary contact for purchase orders, signatures, and customer follow-up
• Act as liaison between clients and scientific teams during pricing and proposal discussions
• Support Business Development leaders with Salesforce opportunity tracking and reporting
• Build and maintain Salesforce dashboards to improve pipeline visibility and sales efficiency
• Assist with monthly billing summaries for strategic clients

Benefits

• Insurance including Medical, Dental & Vision with significant employer contributions
• Employer-funded Health Reimbursement Account
• Healthcare & Dependent Care Flexible Spending Accounts
• 100% Employer-paid Employee Life and AD&D Insurance, Short- and Long-Term Disability Insurance
• 401k plan with generous employer match
• Access to an Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees