Sales and Front Desk Associate
Scenthound Lynnwood, WA•Brier, WA
•$19 - $21•Onsite
About The Position
The Sales & Front Desk Associate is the face of the Scenter — the first hello every dog parent gets, and a key driver of our membership growth. This role blends sales, customer service, and a genuine passion for dog health and wellness.
Requirements
- Sales experience and confidence (membership sales experience highly valued)
- Customer service experience (retail or restaurant)
- Computer/technology proficiency
- A passion for dogs and dog health & wellness
- Reliable transportation
- Willingness to work in a smoke-free environment
- Goal-oriented team member with a passion for sales and customer service
- Outgoing, self-motivated, an independent problem solver, and a compassionate dog lover
- Motivated to advance their career through our training path to Scenthound Manager
- Confidence selling services and products
- Ability to connect with customers — both canine and human — and provide outstanding service
- Ability to learn our products and services, and educate dog parents on our values and culture
- Effective communication with team members and dog parents, in person and on the phone
- Independent problem-solving, guided by Scenthound values and culture
- Attention to detail
- Time-management; efficient appointment scheduling
- Accountability; hold oneself and others to Scenthound standards
Nice To Haves
- membership sales experience highly valued
Responsibilities
- Drive membership sales through health and wellness education
- Drive key performance indicators — average ticket price and rebook ratio — through memberships, service add-ons, and retail sales
- Develop membership leads and follow up with potential members
- Answer phone calls, schedule customer appointments, manage customer profiles and records
- Manage the cash drawer — responsible for daily cash handling
- Manage customer expectations, resolve customer concerns, and retain memberships
- Adhere to Scenthound sanitary and cleaning practices — keep the reception area clean and presentable
- Perform other tasks and duties as assigned by the Scenter Manager
Benefits
- Dental insurance
- Free uniforms
- Health insurance
- Training & development
- Vision insurance
- Direct career growth path to Management positions (Assistant Manager, Manager) and beyond
- Competitive hourly base pay, plus tips and sales bonuses
- Medical, dental, and vision insurance
- Merit-based pay increases
- Paid vacation
- Ground-floor career growth as we open 10 more Seattle Metro locations
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
