Sales and Education Associate

Pixi Beauty•Los Angeles, CA

About The Position

The Sales and Education Associate supports sales and customer experience at the Pixi boutique and at assigned retail locations. The role drives daily sales goals, provides product information and recommendations, and maintains boutique visual and operational standards. It also involves educating retail associates about Pixi products and selling strategies, supporting customers alongside store teams, and documenting store visits and execution issues. The associate provides prompt, empathetic, and professional customer care across changing platforms, builds lasting customer relationships, and represents Pixi Beauty’s brand values in customer interactions. Other responsibilities may be assigned.

Responsibilities

Drive to meet and exceed daily sales goals.
Provide a consistent, exceptional customer experience and maintain awareness of store promotions.
Capture customer email addresses to support future business.
Answer customer inquiries and share product information.
Assist with boutique opening and closing checklists.
Keep the sales floor, cash wrap, and back room neat, clean, organized, and aligned with company brand standards.
Execute visual directives and schematics promptly to ensure the sales floor is set properly.
Remain aware of loss-prevention procedures and shrink activities.
Conduct scheduled in-store selling and education shifts at assigned locations as needed.
Build relationships with store leadership and beauty advisors.
Educate associates on Pixi product benefits, routines, and selling strategies.
Support customers alongside store teams to drive conversion and basket growth.
Ensure merchandising standards, tester hygiene, and signage accuracy.
Document and escalate execution issues clearly, and submit visit recaps with photos and actions within 24 hours.
Participate in a weekly one-on-one touch-base call with the manager to review store activity, escalate issues, and align on priorities.
Respond promptly to customer needs across different and changing platforms.
Maintain a positive, empathetic, and professional attitude while providing customer service.
Build long-term customer relationships through personalized recommendations and service.
Resolve customer pain points and challenges, using interactions to build relationships and brand loyalty.
Anticipate customer needs by proactively recommending products that may benefit them.
Maintain knowledge of Pixi products, regimens, prices, specifications, and policies to communicate efficiently and support customer satisfaction.
Track and communicate customer issues, waitlists, concerns, and recommendations.
Provide internal feedback on the efficiency of the customer service process.
Embody and articulate Pixi Beauty’s brand values in all customer interactions.
Perform other responsibilities as assigned.