Sales and Design Consultant (part-time)
About The Position
Ernesta is seeking an experienced part-time Sales and Design Consultant, referred to as a Design Assistant, to join their Retail team in a new showroom on Montana Avenue. This role is crucial in building an enjoyable, frictionless, and industry-defining rug buying experience. As a Design Assistant, you will educate and advise customers on rug selection, material selection, and spatial planning, while also acting as a customer champion to assist with inquiries, concerns, and order-related matters. The goal is to build strong customer relationships and ensure their happiness and loyalty.
Requirements
- 2+ years of experience in a consumer-facing role.
- 2+ years of direct consumer sales and/or account management experience is required.
- Must be able to work Saturdays, Sunday, Mondays and Tuesdays.
- Passionate about interior design and home décor. You stay up to date on home décor trends.
- Delights in communicating and building trust with customers, self motivated, curious, empathetic, and great at listening
- Solutions oriented with sound judgment, business sense, and high integrity. Willingness to provide creative solutions and wear many hats.
- High level of proficiency working online across multiple software tools, 2D/3D tools, Zoom, Google suit, etc.
- Great time management and organizational skills with high level of accountability
- Ability to establish and improve processes. Excited to establish and build feedback loops within the organization and across business units.
- This role is located in our Retail Showroom and will require a flexible schedule, including weekend and holiday hours.
Nice To Haves
- Experience with design tools and spatial planning
- BA or experience working in a creative field, interior design, art history, architecture, etc.
Responsibilities
- Set the industry standard for customer experience and sales
- Drive sales through customer followup and outreach
- Deliver exceptional design and product expertise to customers
- Maintain a clean, organized, and on-brand showroom that delights customers at every touchpoint
- Provide customers a high quality and personalized experience through multiple channels - in person, chat, text, email, video, phone.
- Advise customers on floor plan layout, material selection, and custom rug measurements
- Provide a fantastic experience to our customers by responding to inquiries and resolving order-related matters such as order tracking, product inquiries, delivery logistics, and more.
- Surprise and delight customers - exceed their expectations - create memorable experiences
- Learn innovative technologies to help customers visualize their space i.e CAD modeling, adobe, 3D rendering, etc.
- Maintain feedback loops to improve internal processes
Benefits
- The anticipated starting base pay for this role is between $20 - $30 per hour.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
