Sales and Booking Coordinator

University of Toronto • Toronto, ON

1d • CA$67,916 - CA$86,855 • Onsite

About The Position

The Sales and Event Booking Coordinator is a front-line service position, being in most cases the first contact a student, Senior Member or an external client has when requesting space and catering arrangements at Hart House. The position requires the confidence, communication skills and administrative abilities to deal with all levels of the community including the organizers of the many “V.I.P.” and “high profile” events which the House hosts. The position of Sales and Booking Coordinator has a wide scope requiring a thorough understanding of Hart House policies and procedures, acts as the primary liaison between clients, logistics and event coordinators. Under the guidance of the Manager, Event Services and Client Success, the incumbent maintains the calendar, tracks sales metrics and prepares reports, handles inbound inquiries, generates sales leads through promotion of event sales, resolves clients’ concerns and has a consistently professional and business-like approach. The position has a high level of visibility because it is the first point of contact in an open office environment and because of its requirement for physical tours of the various bookable spaces of the House. The Sales and Event Booking Coordinator routinely handles an extremely high number of daily inquiries (contacts) and bookings.

Requirements

• Bachelor's Degree or acceptable combination of equivalent education and experience.
• Minimum three years of experience in calendar management, sales coordination, and customer service roles.
• Experience supporting teams in achieving sales targets, including market research and preparation of sales materials.
• Experience in a client-facing role, serving as a primary point of contact for customer inquiries.
• Demonstrated success in building and maintaining strong client relationships.
• Experience managing multiple priorities in a fast-paced environment.
• Hands-on experience using CRM systems (e.g., Salesforce) to manage client interactions and sales activities.
• Experience working with booking or scheduling software (e.g., EMS or similar platforms).
• Strong communication and interpersonal skills, with the ability to engage professionally with clients.
• Excellent organizational skills and attention to detail.

Nice To Haves

• Experience working in customer service in a hospitality environment.
• Experience with EMS.
• Knowledge of U of T.
• Roster of clients.

Responsibilities

• Acting as the first point of contact for general enquiries
• Confirming room bookings and coordinating the schedule of program and event calendars
• Calling targeted potential clients to generate sales leads through the promotion of event services
• Fostering and maintaining a network of external contacts to build awareness and increase business potential
• Pitching for new business using innovative sales techniques
• Analyzing client needs and making recommendations on event logistics and options
• Promoting venues and event services to potential clients
• Generating reports

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level