Sales Analyst

Starboard Cruise Services•Miami, FL

11h

About The Position

The Luxury & Resorts Sales Analyst is a highly analytical, commercially minded professional who partners closely with the Luxury & Resorts leadership team to help drive sales, profitability, and commercial excellence. Blending data fluency with a strong sales mindset, this position supports leadership not only by analyzing performance, but by identifying opportunities, flagging risks early, and recommending actions that improve results. It approaches the business holistically evaluating trade-offs across categories, initiatives, inventory, experiences, and destinations to optimize total Luxury & Resorts performance rather than isolated category outcomes. Serving as a forward-looking performance and planning partner, the position leverages cruise line–provided data to anticipate shifts in guest mix, deployment, and sailing characteristics. Through structured, recurring analysis, it helps inform proactive assortment, inventory, and selling strategies that support stronger commercial outcomes and enhanced partner alignment. This position plays a critical role in driving assortment optimization, margin discipline, inventory health, test-and-learn execution, guest-centric insights, destination performance analysis, and performance reporting across Luxury & Resorts businesses. What you’ll be doing: ESSENTIAL DUTIES & RESPONSIBILITIES: Business Performance & Opportunity Analysis: Analyze sales, margin, inventory, and category performance across Luxury & Resorts portfolios to identify trends, risks, and growth opportunities Translate data into clear, actionable recommendations related to assortment, pricing, promotional strategy, and category mix Evaluate performance by cruise line, ship, voyage, resort, category, brand, and initiative Analyze the mix of business across luxury cruise and resort partners to support the introduction of categories, brands, and products that improve overall profitability, balancing guest demand for high-value offerings with margin, turn, and total business performance Evaluate performance with an enterprise lens, considering how decisions in one category, destination, or initiative impact overall sales, margin, inventory health, and guest experience across the business Forward-Looking Performance & Planning: Gather and synthesize cruise line–provided inputs, including deployment schedules, occupancy reports, nationality and age breakdowns, dry docks, and repositioning voyages Analyze how guest composition, sailing characteristics, and operating variables impact sales performance, category mix, and inventory productivity, with clear insights and recommended corrective or optimization actions Conduct recurring, forward-looking analysis (quarterly) across key commercial and operating drivers, including: Sea days versus port days Operating hours VAT vs. non-VAT voyages Chartered voyages Seasonality impacts Translate forward-looking insights into recommendations that inform assortment depth, inventory positioning, promotional focus, and selling strategies for upcoming sailings High-Value Category Optimization: Serve as a key analytical and performance partner for high-value categories, supporting decisions around appropriate product quantities and depth Partner with MP&D (Merchandising, Planning & Distribution) and the Luxury Head of Merchandising to ensure inventory levels align with demand, ship and resort profiles, and guest behavior Analyze sales performance versus assortment mix to identify opportunities to refine breadth, depth, and product composition Support optimization of high-value categories to maximize sales performance, guest satisfaction, and overall business contribution Destination Performance & Opportunity Insights: Analyze destination-level performance across the luxury cruise portfolio, including a broad range of ports of call Identify where destination retail and experiences are performing well and where gaps or missed opportunities exist Partner with MP&D and Luxury & Resorts leadership to support data-driven decisions on destination-led assortment, product development, and experience concepts Track performance of destination initiatives over time to inform refinement, expansion, or exit decisions Guest, Occupancy & Market Insights: Analyze ship and resort occupancy levels and guest nationality mix across international environments Assess how guest composition impacts buying behavior, preferences, and engagement Provide recommendations to tailor assortment, destination offerings, and experiences to better serve multi-national guest profiles, driving sales performance and guest satisfaction Sales-Driven Insights & Activation: Support the design, tracking, and evaluation of contests, incentives, and promotional programs to drive conversion, average transaction value, and total sales Measure promotional effectiveness and recommend refinements based on performance data Apply a sales-floor mindset to analytics, connecting data to guest behavior and frontline execution Margin Stewardship & Profitability Oversight: Monitor actual vs. budgeted margins across Luxury & Resorts categories Identify margin risks and opportunities and partner with MP&D , Finance, and Operations to course-correct Support pricing, cost, and vendor-term analysis to protect and enhance profitability Inventory Health, Turns & Availability: Maintain primary visibility into inventory aging, turns, and sell-through across all categories Partner with MP&D , Finance, and Luxury & Resorts leadership to develop strategies for sell-down, rebalancing, transfer, return, or exit of aged inventory Serve as the primary liaison for Out-of-Stock risks, ensuring timely replenishment to protect sales and optimize availability Operational Efficiency & Execution Optimization Identify inefficiencies impacting sales, margin, or inventory productivity and recommend data-driven solutions Partner cross-functionally with MP&D , Finance, Sales, and operational stakeholders to improve replenishment accuracy, inventory flow, and execution consistency Support continuous improvement initiatives across Luxury & Resorts Test, KPI & Performance Framework Development: Help define success criteria, test KPIs, and performance parameters for new brands, assortments, promotions, destination initiatives, experiences, and other programs Evaluate projected and actual ROI for new initiatives and tests to inform go / grow / refine decisions Track performance and ensure learnings are captured and applied to future launches Partner Reporting & Business Reviews Support the analysis, preparation, and presentation of performance insights for quarterly and annual business reviews with luxury cruise and resort partners Contribute to category, destination, experience, and initiative-level reporting across all areas of the business Serve as the primary data point of contact for partners on business performance, ensuring accuracy, consistency, and clarity of insights Ensure partner-facing materials align with internal performance assessments and agreed KPIs Leadership & Cross-Functional Partnership: Act as a trusted analytical partner to the Luxury & Resorts leadership team Prepare concise, executive-ready insights and performance summaries Collaborate closely with MP&D , Finance, Sales, and operational stakeholders to ensure alignment from planning through execution Advise Luxury & Resorts leadership through data-driven insights and recommendations to support efficient, profitable, and sustainable business growth

Requirements

Bachelor’s degree in Business, Finance, Economics, Analytics, or a related field
2–5 years of experience in analytics, merchandising, planning, finance, or sales-support roles
Strong Excel and analytical skills; experience with reporting and dashboards a plus
Experience translating data into actionable business insights
Customer Service
Relationship Management
Business Acumen
Drive for Results
Self-Development
Courage
Problem Solving
Communicating Effectively
Teamwork and Collaboration
employee must be available during the “core” work hours of 8:00 a.m. to 5:00 p.m. Monday – Friday and must work 30 hours each week to maintain full-time status

Nice To Haves

Retail, luxury, hospitality, travel, or international consumer business experience preferred

Responsibilities

Analyze sales, margin, inventory, and category performance across Luxury & Resorts portfolios to identify trends, risks, and growth opportunities
Translate data into clear, actionable recommendations related to assortment, pricing, promotional strategy, and category mix
Evaluate performance by cruise line, ship, voyage, resort, category, brand, and initiative
Analyze the mix of business across luxury cruise and resort partners to support the introduction of categories, brands, and products that improve overall profitability, balancing guest demand for high-value offerings with margin, turn, and total business performance
Evaluate performance with an enterprise lens, considering how decisions in one category, destination, or initiative impact overall sales, margin, inventory health, and guest experience across the business
Gather and synthesize cruise line–provided inputs, including deployment schedules, occupancy reports, nationality and age breakdowns, dry docks, and repositioning voyages
Analyze how guest composition, sailing characteristics, and operating variables impact sales performance, category mix, and inventory productivity, with clear insights and recommended corrective or optimization actions
Conduct recurring, forward-looking analysis (quarterly) across key commercial and operating drivers, including: Sea days versus port days Operating hours VAT vs. non-VAT voyages Chartered voyages Seasonality impacts
Translate forward-looking insights into recommendations that inform assortment depth, inventory positioning, promotional focus, and selling strategies for upcoming sailings
Serve as a key analytical and performance partner for high-value categories, supporting decisions around appropriate product quantities and depth
Partner with MP&D (Merchandising, Planning & Distribution) and the Luxury Head of Merchandising to ensure inventory levels align with demand, ship and resort profiles, and guest behavior
Analyze sales performance versus assortment mix to identify opportunities to refine breadth, depth, and product composition
Support optimization of high-value categories to maximize sales performance, guest satisfaction, and overall business contribution
Analyze destination-level performance across the luxury cruise portfolio, including a broad range of ports of call
Identify where destination retail and experiences are performing well and where gaps or missed opportunities exist
Partner with MP&D and Luxury & Resorts leadership to support data-driven decisions on destination-led assortment, product development, and experience concepts
Track performance of destination initiatives over time to inform refinement, expansion, or exit decisions
Analyze ship and resort occupancy levels and guest nationality mix across international environments
Assess how guest composition impacts buying behavior, preferences, and engagement
Provide recommendations to tailor assortment, destination offerings, and experiences to better serve multi-national guest profiles, driving sales performance and guest satisfaction
Support the design, tracking, and evaluation of contests, incentives, and promotional programs to drive conversion, average transaction value, and total sales
Measure promotional effectiveness and recommend refinements based on performance data
Apply a sales-floor mindset to analytics, connecting data to guest behavior and frontline execution
Monitor actual vs. budgeted margins across Luxury & Resorts categories
Identify margin risks and opportunities and partner with MP&D , Finance, and Operations to course-correct
Support pricing, cost, and vendor-term analysis to protect and enhance profitability
Maintain primary visibility into inventory aging, turns, and sell-through across all categories
Partner with MP&D , Finance, and Luxury & Resorts leadership to develop strategies for sell-down, rebalancing, transfer, return, or exit of aged inventory
Serve as the primary liaison for Out-of-Stock risks, ensuring timely replenishment to protect sales and optimize availability
Identify inefficiencies impacting sales, margin, or inventory productivity and recommend data-driven solutions
Partner cross-functionally with MP&D , Finance, Sales, and operational stakeholders to improve replenishment accuracy, inventory flow, and execution consistency
Support continuous improvement initiatives across Luxury & Resorts
Help define success criteria, test KPIs, and performance parameters for new brands, assortments, promotions, destination initiatives, experiences, and other programs
Evaluate projected and actual ROI for new initiatives and tests to inform go / grow / refine decisions
Track performance and ensure learnings are captured and applied to future launches
Support the analysis, preparation, and presentation of performance insights for quarterly and annual business reviews with luxury cruise and resort partners
Contribute to category, destination, experience, and initiative-level reporting across all areas of the business
Serve as the primary data point of contact for partners on business performance, ensuring accuracy, consistency, and clarity of insights
Ensure partner-facing materials align with internal performance assessments and agreed KPIs
Act as a trusted analytical partner to the Luxury & Resorts leadership team
Prepare concise, executive-ready insights and performance summaries
Collaborate closely with MP&D , Finance, Sales, and operational stakeholders to ensure alignment from planning through execution
Advise Luxury & Resorts leadership through data-driven insights and recommendations to support efficient, profitable, and sustainable business growth