Part Time Sales Ambassador - Oxmoor Center

Internal Job Board•Louisville, KY

1d•Onsite

About The Position

Sales Ambassadors at Lush are experts in product and brand knowledge, as well as providing exceptional customer consultations and product demonstrations. Sales Ambassadors cultivate strong team relationships and contribute to overall shop excellence in both sales and operations. On the shop floor, they consistently surpass daily sales goals while creating a fun and inclusive team environment that keeps customers coming back for more. We encourage you to put yourself in the customer's shoes and think about what would make their day. Whether it's providing personalized product recommendations or sharing your knowledge and expertise, you have the power to create a unique and memorable experience for every shopper. For our Sales Ambassadors, it's not just about selling soap – it's about making a positive impact on the world, one bar at a time!

Requirements

Excellent customer service skills
Flexibility to adapt to changing situations and priorities in a fast-paced environment
Knowledge and passion for skincare, natural beauty, and ethical business
Flexible schedule to accommodate store needs, including evenings, weekends, and holidays

Nice To Haves

Experience with consultation-based customer service models
Strong problem-solving skills to address issues that arise in day-to-day operations
Experience working in a team environment
Experience working in skincare or cosmetics
Experience in cross cultural collaboration and DEIB or social justice training
Fluency in Spanish, French, or other languages

Responsibilities

Drive sales by utilizing the StoreForce dashboard and seeking feedback to exceed sales goals.
Deliver a world-class customer experience by connecting with customers, identifying their needs, and demonstrating product benefits.
Educate customers on brand values including Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging.
Expand product knowledge through ongoing learning and staying up-to-date on products, ingredients, and benefits.
Utilize Lush resources to develop effective sales techniques and product knowledge to improve performance and support team growth.
Encourage open communication and foster a sense of belonging by promoting teamwork and valuing unique contributions.
Be punctual, reliable, and present at work, prioritizing well-being and staying updated on company news.
Maintain a clean, organized, and visually appealing store.
Make real-time adjustments to product displays based on sales to improve the customer experience.
Ensure practice of company standards for opening and closing, product integrity, respectful workplace, and health and safety.