Sales Agent (Mexico Remote)
About The Position
BikesOnline is seeking a dedicated and skilled remote Sales Agent to join the team. As a vital part of the Sales department, you will play a crucial role in providing exceptional sales support to customers and our US Sales Supervisor. BikesOnline is on a mission to help people discover and enjoy the awesome sport of cycling. Our aim is to be America’s #1 Online Bicycle Retailer (in addition to already holding this position in Australia), providing our customers with excellent service and support on our products. Founded in 2011, we’re global in our approach and presence with approximately 80 people in 7 countries and growing.
Requirements
- Previous bicycle experience is essential; including familiarity with a broad range of bicycle products, including parts and accessories
- Proven success as a sales representative or in a role providing consultative customer service
- Strong written and verbal English skills with active listening ability for seamless customer interactions
- Proven time management ability to stay on task in a remote working environment, meeting goals and timelines
- Demonstrated decision-making, and analytical skills
- Proficient in using CRM software for organization and customer follow-up; previous experience with Microsoft Excel/Google Sheets, computer, and online skills
- Exposure to and use of AI tools and applications
- Calm under stress, adaptable to system/process changes
- Excellent selling, negotiation, and relationship management skills
- Continuous improvement mindset, open to feedback, takes ownership, and demonstrates responsibility
- Passion for bicycles with a strong knowledge of bicycle products
- Exceptional communication skills in English, both written and verbal
Responsibilities
- Present, promote and sell suitable bikes to customers based on their needs and enquiries, upselling parts & accessories relevant to their chosen bike
- Reach out to customer leads either by phone, live online chat, or follow up with a ticketed email, sharing special offers or product recommendations to increase conversion rate and customer lifetime value
- Selling products using solid arguments (rationale / value proposition) to prospective customers
- Maintain positive business and customer relationships to ensure future sales
- Achieve agreed upon sales targets and outcomes within schedule
- Contribute to market analysis, assisting with sales tracking and status reports
- Maintaining accurate customer records
- Answering customer questions about bike products and availability
- Complete sales reports and assigned tasks from the Sales Supervisor
- Attend weekly meetings with Sales Supervisor
- Continuously improve through feedback, while providing feedback on how the sales team can improve the customer experience and sales results
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
