H&M Sales Advisor - Millcreek Mall

H&M • Erie, PA

1d • Onsite

About The Position

As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming & guiding customers through the store to actively sell H&M products and providing customers with support & guidance. You'll use your fashion and product knowledge to provide customers with all the relevant information they need for the best experience. You'll also work on garment refill & care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience.

Requirements

• Passionate about fashion and everything H&M creates in-store.
• Motivated by giving customers a great experience.
• Communicative, creative and curious, motivated, flexible, decisive, and action-oriented.
• Enjoy working in a collaborative and dynamic environment.
• Sales experience working in a dynamic and collaborative environment.
• Experience working with customer service in fashion, retail or other service-related industries.

Responsibilities

• Provide excellent customer service: welcoming & guiding customers through the store & OMNI experience where available, supporting them with direct customer service
• Guide customers through our fashion trends, stories & products in all areas of the store
• Effectively promote and sell our products to customers
• Actively promote our Customer Loyalty App (Hello Member) & in-store sustainability initiatives
• Representing yourself and the H&M brand positively during all customer interactions
• Support with commercial or operational actions to reach sales targets with store management team
• Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers, etc.
• Use your product & fashion knowledge to share relevant information to customers
• Retain and share your service, fashion and store operations knowledge and skills with colleagues
• Follow all procedures, routines, and legal requirements in all areas of the store
• Give & receive feedback with your colleagues to learn, develop & support each other
• Participate in relevant available Onboarding, introduction processes & trainings and courses relevant for your role & future development
• Complete full garment cycle from unpacking and refill to steaming and ensure good garment care
• Operate fitting room and checkout areas according to best practice & processes
• Contribute to a clean and tidy sales floor and back of house (including stockrooms)
• Support with garment presentation, execution and maintain attractive merchandise displays, clear trends & stories according to visual & commercial guidelines
• Ensure good stock levels with replenishment routines on sales floor
• Upkeep & follow best practice for any in-store OMNI Services & in-store tech services/tools, etc (Instore Care App, Click & Collect, Smart Store etc)
• Support with opening and closing of the store
• Following all H&S guidelines and legal requirements applicable to role and responsibilities

Benefits

• Attractive benefits with extensive development opportunities around the globe.
• Staff discount card, usable on all H&M Group brands in stores and online.
• H&M Incentive Program – HIP.
• Competitive local perks and benefits (may differ between employment type and countries).
• Health insurance
• Wellness and family support programs
• Company match retirement plan
• Paid leave programs
• Paid time off
• Community day to serve your local community
• Employee discount at H&M, & Other Stories, and COS

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed