H&M Sales Advisor

H&M•Middletown, NY

1d•Onsite

About The Position

As a Sales Advisor, you will be responsible for providing excellent customer service, welcoming and guiding customers through the store to actively sell products and provide support and guidance. You will use your fashion and product knowledge to provide customers with relevant information for the best experience. The role also involves garment refill and care, presentation, and contributing to a clean and tidy sales floor and back of house, working closely with the store team to deliver an excellent customer experience. A typical day includes responsibilities related to customer sales and profit, fashion and trend awareness, team development, and retail operations/visual and commercial execution.

Requirements

Passionate about fashion and everything created in-store
Motivated by giving customers a great experience
Communicative, creative and curious, motivated, flexible, decisive, and action-oriented
Enjoy working in a collaborative and dynamic environment
Sales experience working in a dynamic and collaborative environment
Experience working with customer service in fashion, retail or other service-related industries

Responsibilities

Provide excellent customer service: welcoming & guiding customers through the store & OMNI experience where available, supporting them with direct customer service
Engage and have conversations with customers to provide excellent service
Guide customers through fashion trends, stories & products in all areas of the store
Effectively promote and sell products to customers
Actively promote the Customer Loyalty App (Hello Member) & in-store sustainability initiatives
Represent yourself and the H&M brand positively during all customer interactions
Support with commercial or operational actions to reach sales targets with store management team
Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers, etc.
Use product & fashion knowledge to share relevant information to customers
Retain and share service, fashion and store operations knowledge and skills with colleagues
Follow all procedures, routines, and legal requirements in all areas of the store
Give & receive feedback with colleagues to learn, develop & support each other
Participate in relevant available Onboarding, introduction processes & trainings and courses relevant for your role & future development
Complete full garment cycle from unpacking and refill to steaming and ensure good garment care
Operate fitting room and checkout areas according to best practice & processes
Contribute to a clean and tidy sales floor and back of house (including stockrooms)
Support with garment presentation, execution and maintain attractive merchandise displays, clear trends & stories according to visual & commercial guidelines
Ensure good stock levels with replenishment routines on sales floor
Upkeep & follow best practice for any in-store OMNI Services & in-store tech services/tools, etc (Instore Care App, Click & Collect, Smart Store etc)
Support with opening and closing of the store
Follow all H&S guidelines and legal requirements applicable to role and responsibilities

Benefits

Comprehensive benefits inclusive of health insurance
Wellness and family support programs
Company match retirement plan
Paid leave programs
Paid time off, including a community day to serve your local community
Employee discount at H&M, & Other Stories, and COS
Attractive benefits with extensive development opportunities around the globe
Staff discount card, usable on all H&M Group brands in stores and online (H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound)
Included in our H&M Incentive Program – HIP
Local markets offer different competitive perks and benefits