H&M Sales Advisor

H&M•Portage, MI

7h•Onsite

About The Position

As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming & guiding customers through your store to actively sell our products and providing customers with support & guidance. You'll use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. You'll also work on garment refill & care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience. Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities: Customer Sales & Profit: Provide excellent customer service: welcoming & guiding customers through the store & OMNI experience where available, supporting them with direct customer service. Willingness to engage and have conversations with customers to provide excellent service. Guide customers through our fashion trends, stories & products in all areas of the store. Ability to effectively promote and sell our products to customers. Actively promote our Customer Loyalty App (Hello Member) & in-store sustainability initiatives. Representing yourself and the H&M brand positively during all customer interactions. Support with commercial or operational actions to reach sales targets with store management team. General Information: Fashion & Trend Awareness: Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers, etc. Use your product & fashion knowledge to share relevant information to customers. Team & Development: Retain and share your service, fashion and store operations knowledge and skills with colleagues. Follow all procedures, routines, and legal requirements in all areas of the store. Give & receive feedback with your colleagues to learn, develop & support each other. Participate in relevant available Onboarding, introduction processes & trainings and courses relevant for your role & future development. Retail Operations/ Visual & Commercial Execution: Complete full garment cycle from unpacking and refill to steaming and ensure good garment care. Operate fitting room and checkout areas according to best practice & processes. Contribute to a clean and tidy sales floor and back of house (including stockrooms). Support with garment presentation, execution and maintain attractive merchandise displays, clear trends & stories according to visual & commercial guidelines. Ensure good stock levels with replenishment routines on sales floor. Upkeep & follow best practice for any in-store OMNI Services & in-store tech services/tools, etc (Instore Care App, Click & Collect, Smart Store etc). Support with opening and closing of the store. Following all H&S guidelines and legal requirements applicable to role and responsibilities.

Requirements

Passionate about fashion
Motivated by giving customers a great experience
Communicative
Creative
Curious
Motivated
Flexible
Decisive
Action-oriented
Enjoy working in a collaborative and dynamic environment
Sales experience working in a dynamic and collaborative environment
Experience working with customer service in fashion, retail or other service-related industries

Responsibilities

Provide excellent customer service
Welcome and guide customers through the store and OMNI experience
Support customers with direct customer service
Engage in conversations with customers to provide excellent service
Guide customers through fashion trends, stories, and products
Effectively promote and sell products
Actively promote the Customer Loyalty App (Hello Member)
Promote in-store sustainability initiatives
Represent the H&M brand positively
Support commercial or operational actions to reach sales targets
Keep up-to-date with the fashion scene, trends, and products
Share product and fashion knowledge with customers
Retain and share service, fashion, and store operations knowledge and skills with colleagues
Follow all procedures, routines, and legal requirements
Give and receive feedback with colleagues
Participate in onboarding, introduction processes, trainings, and courses
Complete full garment cycle from unpacking and refill to steaming and ensure good garment care
Operate fitting room and checkout areas
Contribute to a clean and tidy sales floor and back of house
Support with garment presentation and maintain attractive merchandise displays
Ensure good stock levels with replenishment routines
Upkeep and follow best practice for in-store OMNI Services and in-store tech services/tools
Support with opening and closing of the store
Follow all H&S guidelines and legal requirements