H&M Sales Advisor - The Outlets at Sparks

H&M•Sparks, NV

3d•Onsite

About The Position

As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming & guiding customers through your store to actively sell our products and providing customers with support & guidance. You'll use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. You'll also work on garment refill & care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience.

Requirements

Passionate about fashion and everything H&M creates in-store.
Motivated by giving customers a great experience.
Communicative, creative and curious, motivated, flexible, decisive, and action-oriented.
Enjoy working in a collaborative and dynamic environment.
Sales experience working in a dynamic and collaborative environment.
Experience working with customer service in fashion, retail or other service-related industries.

Responsibilities

Providing excellent customer service, welcoming & guiding customers through the store & OMNI experience where available, supporting them with direct customer service.
Engaging in conversations with customers to provide excellent service.
Guiding customers through fashion trends, stories & products in all areas of the store.
Effectively promoting and selling products to customers.
Actively promoting the Customer Loyalty App (Hello Member) & in-store sustainability initiatives.
Representing yourself and the H&M brand positively during all customer interactions.
Supporting with commercial or operational actions to reach sales targets with the store management team.
Keeping up-to-date with the fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers.
Using product & fashion knowledge to share relevant information to customers.
Retaining and sharing service, fashion and store operations knowledge and skills with colleagues.
Following all procedures, routines, and legal requirements in all areas of the store.
Giving & receiving feedback with colleagues to learn, develop & support each other.
Participating in relevant available Onboarding, introduction processes & trainings and courses relevant for the role & future development.
Completing the full garment cycle from unpacking and refill to steaming and ensuring good garment care.
Operating fitting room and checkout areas according to best practice & processes.
Contributing to a clean and tidy sales floor and back of house (including stockrooms).
Supporting with garment presentation, execution and maintaining attractive merchandise displays, clear trends & stories according to visual & commercial guidelines.
Ensuring good stock levels with replenishment routines on the sales floor.
Upkeeping & following best practice for any in-store OMNI Services & in-store tech services/tools, etc (Instore Care App, Click & Collect, Smart Store etc).
Supporting with opening and closing of the store.
Following all H&S guidelines and legal requirements applicable to the role and responsibilities.

Benefits

Staff discount card, usable on all H&M Group brands in stores and online.
H&M Incentive Program – HIP.
Competitive perks and benefits (may differ between employment type and countries).
Health insurance.
Wellness and family support programs.
Company match retirement plan.
Paid leave programs.
Paid time off.
Community day to serve your local community.
Employee discount at H&M, & Other Stories, and COS.