H&M Sales Advisor Christiana Mall

H&M • Newark, DE

4d • Onsite

About The Position

As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming and guiding customers through the store, actively selling products, and offering support and guidance. You will utilize your fashion and product knowledge to ensure customers have the best experience. Responsibilities also include garment refill and care, maintaining store presentation, and contributing to a clean and tidy sales floor and back of house, all while collaborating with the store team to deliver an excellent customer experience.

Requirements

• Passionate about fashion.
• Motivated by giving customers a great experience.
• Communicative, creative, and curious.
• Motivated, flexible, decisive, and action-oriented.
• Enjoy working in a collaborative and dynamic environment.
• Sales experience working in a dynamic and collaborative environment.
• Experience working with customer service in fashion, retail, or other service-related industries.

Responsibilities

• Provide excellent customer service, welcoming and guiding customers through the store and OMNI experience.
• Support customers with direct customer service and engage in conversations to provide excellent service.
• Guide customers through fashion trends, stories, and products.
• Effectively promote and sell products to customers.
• Actively promote the Customer Loyalty App (Hello Member) and in-store sustainability initiatives.
• Represent yourself and the H&M brand positively during all customer interactions.
• Support commercial or operational actions to reach sales targets.
• Keep up-to-date with the fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers.
• Use product and fashion knowledge to share relevant information with customers.
• Retain and share service, fashion, and store operations knowledge and skills with colleagues.
• Follow all procedures, routines, and legal requirements.
• Give and receive feedback with colleagues for learning and development.
• Participate in available onboarding, introduction processes, trainings, and courses.
• Complete the full garment cycle from unpacking and refill to steaming and ensure good garment care.
• Operate fitting room and checkout areas according to best practice and processes.
• Contribute to a clean and tidy sales floor and back of house (including stockrooms).
• Support with garment presentation, execution, and maintain attractive merchandise displays, clear trends & stories according to visual & commercial guidelines.
• Ensure good stock levels with replenishment routines on the sales floor.
• Uphold and follow best practices for any in-store OMNI Services & in-store tech services/tools (Instore Care App, Click & Collect, Smart Store etc).
• Support with opening and closing of the store.
• Follow all H&S guidelines and legal requirements applicable to the role and responsibilities.

Benefits

• Attractive benefits with extensive development opportunities around the globe.
• Staff discount card, usable on all H&M Group brands in stores and online (H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound).
• H&M Incentive Program – HIP.
• Competitive local perks and benefits (may differ between employment type and countries).
• Health insurance.
• Wellness and family support programs.
• Company match retirement plan.
• Paid leave programs.
• Paid time off.
• A community day to serve your local community.
• Employee discount at H&M, & Other Stories, and COS.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed