H&M Sales Advisor - Ashville Mall

H&M • Asheville, NC

19h • Onsite

About The Position

As a Sales Advisor at H&M, you provide excellent customer service by welcoming and guiding customers through the store and, where available, the OMNI experience. You use your fashion and product knowledge to help customers find relevant information, understand trends and products, and have a positive shopping experience. You actively sell products, promote the Hello Member Customer Loyalty App and in-store sustainability initiatives, and support store actions intended to reach sales targets.

You contribute to store operations by completing the garment cycle, including unpacking, replenishment, steaming, and garment care. You operate fitting-room and checkout areas, maintain attractive merchandise displays, keep sales floors and back-of-house areas clean and tidy, support stock replenishment, and follow processes for in-store OMNI services and technology. You also support store opening and closing, follow applicable procedures and health and safety requirements, and collaborate with colleagues by sharing knowledge and feedback and participating in relevant onboarding and training.

The role is suited to someone passionate about fashion, motivated to deliver a great customer experience, communicative, creative, curious, flexible, decisive, action-oriented, and comfortable working collaboratively in a dynamic environment. The posted compensation is $13.00 per hour. The position is hourly and non-exempt.

Requirements

• Sales experience in a dynamic and collaborative environment.
• Experience working with customer service in fashion, retail, or another service-related industry.
• Passion for fashion and the products created in-store.
• Motivation to provide customers with a great experience.
• Strong communication, creativity, curiosity, flexibility, decisiveness, and action orientation.
• Enjoyment of working in a collaborative and dynamic environment.

Responsibilities

• Welcome and guide customers through the store and OMNI experience where available, providing direct customer service and support.
• Engage customers in conversations and guide them through fashion trends, stories, and products throughout the store.
• Promote and sell products, the Hello Member Customer Loyalty App, and in-store sustainability initiatives.
• Represent the H&M brand positively and support commercial or operational actions to reach sales targets.
• Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers, and share useful product and fashion knowledge with customers and colleagues.
• Follow store procedures, routines, and legal requirements, and give and receive feedback with colleagues.
• Participate in relevant onboarding, introduction processes, training, and courses.
• Complete garment handling from unpacking and replenishment through steaming and garment care.
• Operate fitting-room and checkout areas according to best practices and processes.
• Maintain clean and tidy sales-floor, back-of-house, and stockroom areas.
• Support garment presentation and maintain merchandise displays, trends, and stories according to visual and commercial guidelines.
• Maintain good stock levels through sales-floor replenishment routines.
• Follow best practices for in-store OMNI services and technology, including Instore Care App, Click & Collect, and Smart Store.
• Support store opening and closing.
• Follow applicable health and safety guidelines and legal requirements.

Benefits

• Employee discount across H&M Group brands, in stores and online.
• H&M Incentive Program (HIP).
• Comprehensive benefits, including health insurance, wellness and family support programs, company-match retirement plan, paid leave programs, and paid time off, including a community day.
• Development opportunities around the globe.
• Access to Colleague Resource Groups for community and networking opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed