Sales Advisor IV - Joshua Tree (For Future Consideration)

Rivian•Joshua Tree, CA

10d•Onsite

About The Position

This is a proactive job posting to build a pipeline of qualified candidates for future openings. The Sales Advisor IV will be an integral member of the field sales organization, building relationships with prospective customers and expanding the Rivian community. They will manage the entire customer relationship from lead qualification to close, ensuring a personalized purchase experience. The role involves educating and inspiring customers through in-person interactions, demo drives, phone, text, and email. Success requires passion for the brand, a desire to foster a competitive sales culture, a customer-first approach, and the ability to thrive in ambiguous and unexpected environments with a flexible and solution-oriented mindset. The ideal candidate is self-motivated, results-driven, and committed to creating memorable experiences that drive brand loyalty, customer satisfaction, and conversion.

Requirements

At least 21 years of age.
High School Diploma, GED, or other recognized high school equivalency credential required.
Proven track record in a high-velocity sales cycle, from prospecting to closing, in a commission-based environment.
Experience succeeding in a face-paced, dynamic start up environment with continuous iteration and changes.
Experience using CRM systems (Salesforce preferred).
Strong communication and collaboration skills (written and verbal).
Ability to work a flexible schedule to support customers on nights, weekends and/or holidays.
Ability and willingness to travel as needed to support events, new market launches, etc.
Working knowledge of Microsoft Programs (Word, Excel, PowerPoint, Teams) or Google Workspace with the ability to learn new tools quickly.
Comfortable operating large, high performance vehicles and conducting demo drives with customers.
Ability to work effectively both in a team and independently.
Must have a valid driver’s license in the state/province of residence that you will be driving/operating a vehicle (or state that you are commuting daily to/from). No drug or alcohol related driving incidents in the last 3 years; No more than 1 serious moving violation in the last 3 years; No driving related suspensions or revocation of Driver License within a 3-5 year period; Will be subject to continuous Motor Vehicle Record (MVR) monitoring.
Ability to obtain and maintain local sales licenses if applicable in your state/province.
Energetic, enthusiastic, and engaging customer interaction style.
Ability to understand and articulate concepts in the technology and automotive space.
Resilience and ability to overcome objections using active listening and critical thinking.
Ability to multi-task while providing exceptional quality of work.
Ability to work effectively both in a team and independently.
Excellent written and verbal language skills in English, additional languages a plus.
Ability to learn quickly, thrive in a fast-paced environment and adapt to changing timelines.
An obsessive approach to elevating the customer experience and commitment to taking every opportunity to over-deliver when it comes to delighting and interacting with our community.

Nice To Haves

Preferred 4+ years experience in Sales, Retail, Hospitality or similar fields highly preferred (top tier, premium brands, direct to consumer models, commission-based environments and/or automotive experience a plus).

Responsibilities

Consistently achieve or exceed monthly and quarterly sales targets and other key performance indicators such as demo drive volume, pipeline management, sales conversion, take rate on trade-ins and financial solutions, customer satisfaction and NPS.
Ensure customer experience at your location(s) is best-in-class: authentic, engaging, educational and aligned with Rivian’s core values and culture.
Engage and qualify Rivian customers and identify their unique needs to create personalized and memorable experiences that drive conversion and customer satisfaction.
Maintain and share in-depth knowledge of Rivian products and services, features and benefits, and community stories to effectively guide customers in their decision-making process.
Build and manage a healthy sales pipeline by establishing positive, long-term relationships with customers via high touch, responsive service.
Engage and support customers through order confirmation, following up across various stages of the sales process to drive conversion through the funnel and increase customer satisfaction, repeat business and referrals.
Host and support a variety of retail activations and experiential events to generate demand and connect with the broader Rivian community.
Study and solicit customer feedback to understand and solve for customer pain points and opportunities for continuous improvement.
Stay up to date on auto and EV competitive landscape and trends to keep a close pulse on what customers are considering and effectively build value in Rivian products and overcome objections to purchase.
Share success strategies, best practices and continuous feedback with teammates to cultivate a culture of learning and winning together built on trust.
Perform keyholder location opening and closing duties and ensure policy & procedure are followed; duties include completing operational checklists, leading team huddles, and writing daily business recaps.
Support and motivate fellow team members by providing clear direction and feedback.
Resolve customer escalations in the moment and promptly cascade outstanding issues to the appropriate teams.
Communicate business trends and data to the leadership team with recommendations regarding areas of opportunity.
Pay close attention to customer sentiment and the quality of the service provided; coaching for exceptional performance.
Take on additional projects, duties and assignments as required and/or by request from sales leadership.