Sales Administrator

First American Payments Systems•Lenexa, CA

42d•Onsite

About The Position

The Sales Administrator directly supports the sales and business development functions in an administrative capacity. This position is responsible for monitoring order status and to ensure the order arrives to the vendor and the customer on time and without error. The Sales Administrator works with the art team and customer to ensure artwork meets specifications and customer satisfaction. This position requires regular interaction with customers via phone, chat and email.

Requirements

Basic computer skills.
Must be 18 years of age or older

Nice To Haves

High School/GED
Sales and customer service experience.
Call center experience.
Builds rapport with clients, team members and leadership
Understands the client’s needs and offers a solution by matching product features and benefits to their pain points.
Takes a consultative approach and puts customer’s needs first
Is able to find leads and build a strong pipeline
Takes accountability for their actions, progress and results

Responsibilities

Assist sales team with processing sample requests, quotes, and form requests & seek alternative products for order requests as appropriate.
Verify customer artwork meets product imprint specs/requirements and sends artwork to graphic art team for proof creation and processing.
Verifies proof with customer, sends back to graphic art team as needed.
Collaborate with suppliers to assure orders are accurate/on-time delivery.
Respond to incoming site chat requests, e-mail requests, and queued calls and follow up with clients for proof of delivery, accuracy, and customer satisfaction.