Sales Administrator

Eastern Metal Supply•St. Charles, MO

12h•Onsite

About The Position

The Sales Administrator serves as a key liaison between the Sales department and internal partners including IT, Operations, Credit, Procurement, FP&A, and Accounting. This role supports sales teams by coordinating clerical and administrative sales functions, ensuring smooth order flow, accurate follow-up and exceptional internal and external customer experiences. The Sales Administrator works closely with Inside Sales, customers, and cross-functional teams to support service excellence across the region. This is an entry-level sales support role with a defined development path toward an Inside Sales Representative position.

Requirements

Must be willing to sign our standard non-compete agreement
Ability to organize, plan and prioritize duties
Detail-oriented
Action Oriented: Enjoys working hard; is action-oriented and full of energy for the things he/she sees as Challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others
Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect
Customer Experience: Can effectively communicate with sales and customers to provide a great customer experience internally and externally
Drive For Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results
Peer Relationships: Can quickly find common ground and solve problems for the good of all; can represent his/her own interests and yet be fair to other groups; can solve problems with peers; is seen as a team player and is cooperative; easily gains trust and support of peers; encourages collaboration; can be candid with peer

Responsibilities

Follow up on customer credits, RMA’s, “N” Status orders, reships, and backorders
Track CIMS activity to ensure materials are released according to agreed schedules
Works closely with the quote desk to ensure timely turnaround of quotes for sales representatives
Supports new customer onboarding by monitoring initial orders and ensuring smooth execution
Monitors churn accounts and partner with the FP&A team and sales representatives to support retention efforts
Monitor and update customer delivery windows and priorities to ensure Optimiroute compliance
Embody and promote a service-excellence mindset; monitor compliance with established service standards and report any identified gaps to the Inside Sales Manager
Follow up on IT requests for the Sales dept. (e.g. WebHelm, Accuterm)
Track and communicate same-day RMA pickup notifications to customers
Address sales-related system issues, including orders populating incorrectly in nightly order files
Tracking export orders, linked orders, and orders in M3 status due to readiness issues
Identify trends related to reships, backorders, or service issues and communicate opportunities for improvement
Act as the point of contact for customers requesting delivery changes or order updates
Collaborates cross-functionally to address customer concerns identified through surveys or feedback channels and ensure timely responses
Perform additional duties as assigned to support regional sales and customer experience goals