Sales Administrator / Sales Operations

ROAR•Wayne, PA

8d•Hybrid

About The Position

We're looking for a highly organized, process-driven Sales Admin / Sales Ops professional who can own both the people side and the process side of our sales organization. This isn't just a behind-the-scenes admin role — you'll be the person who ensures our sales team is structured, prepared, and accountable every single day. From managing how reps spend their time to enforcing meeting cadences and driving deal execution, run the operating rhythm that makes our sales team perform.

Requirements

3+ years of experience in sales operations, sales administration, project management or a closely related operational role.
A people-and-processes person at heart — you thrive on bringing structure to chaos, organizing teams, and holding people accountable without micromanaging.
Strong organizational skills — you're the person who builds the system, maintains it, and actually follows through. Nothing falls through the cracks on your watch.
Proficiency with CRM platforms (HubSpot strongly preferred; Salesforce also valued).
Strong skills in Excel — comfortable with pivot tables, VLOOKUP/XLOOKUP, and building models.
Experience building and maintaining sales reports and dashboards.
Excellent organizational skills and attention to detail — you catch the things other people miss.
Strong written and verbal communication skills.
Ability to work independently and prioritize in a fast-moving startup environment.
Familiarity with sales tech tools such as Outreach, Salesloft, Gong, ZoomInfo, or similar platforms is a plus.
Avid user of AI technologies for automations and efficiency

Nice To Haves

Experience at an early-stage or high-growth startup (under 100 employees).
Exposure to marketing ops and understanding of the lead-to-opportunity lifecycle.

Responsibilities

Own the sales process end-to-end: Document and enforce our sales methodology — from first touch through close. Ensure every rep follows a consistent, repeatable process.
Manage daily sales structure: Monitor daily expectations for the sales team — number of meetings per day, call targets, and pipeline activity. Hold reps accountable to those standards.
Contract & deal coordination: Manage the contract process — drafting, routing for approval, tracking signatures, and following up to keep deals moving.
Stakeholder coordination: Track and manage key contacts and stakeholders. Ensure the right people are engaged at the right stage — internally and on the customer side.
Accountability & follow-through: Track commitments made in sales meetings and ensure follow-up happens. Flag when deals stall, next steps are missed, or reps fall behind on activity metrics.
Sales training coordination: Organize and support ongoing sales training — onboarding new hires, running refreshers on process and methodology, and coordinating product knowledge sessions with other teams.
Playbook development: Maintain sales playbooks, objection-handling guides, competitive battlecards, and call scripts. Keep materials current as the product and market evolve.
CRM management: Own the day-to-day administration of our CRM (e.g., HubSpot, Salesforce). Maintain data integrity, manage user permissions, build views and dashboards, and ensure the team is using it effectively.
Pipeline & reporting: Build and maintain sales reports, dashboards, and forecasting models. Deliver weekly pipeline updates to sales leadership and flag risks or opportunities.
Tool & systems administration: Manage and optimize the sales tech stack — CRM, email sequencing tools, proposal software, and related integrations.
Data hygiene & enrichment: Run regular data audits, de-duplicate records, manage list imports/exports, and support lead enrichment efforts.
Deal support: Assist with quote generation, contract preparation, order processing, and coordinating handoffs between sales, finance, and customer success.
Process improvement: Identify bottlenecks in the sales workflow and propose solutions. Document and refine SOPs for lead management, deal progression, and post-sale handoff.
Cross-team liaison: Serve as a key connection point between sales, marketing, finance, and operations to ensure smooth communication and aligned processes.