Sales Administrative Support

AAPC•Salt Lake City, UT

3d•Hybrid

About The Position

The Sales Administrative Support role provides operational and administrative support to the Sales and Service teams to ensure accurate order processing, issue resolution, and a high level of client satisfaction. This position plays a key role in maintaining efficient sales operations by managing order entry, handling corrections and cancellations, and supporting internal teams with reporting and system updates. This is a hybrid position, requiring a combination of in-office collaboration and remote work. The role requires regular in-office presence to support cross-functional communication, training, and operational coordination.

Requirements

H. S. Diploma or GED required
Type 40+ WPM with high accuracy
Experience with MS Office required, especially reporting and analysis
Must be able to communicate effectively both verbally and in writing
Experience in sales order data entry
Must be organized and have attention to detail ; i.e. accuracy
Must be a problem solver; able to display process improvement capabilities
Must be customer service-oriented

Nice To Haves

Experience with Salesforce.com preferred

Responsibilities

Manage order processing activities including order entry, corrections, cancellations, returns, and change requests.
Assist with the invoicing process and billing accuracy, ensuring alignment between sales orders and financial records.
Review and validate entries in multiple systems to ensure all order information is accurate, complete, and ready for invoicing.
Train new sales employees on correct order entry and invoice process
Support accounts receivable efforts by assisting with the collection of past-due invoices and communicating with clients regarding outstanding balances.
Gain knowledge of team roles through cross-training to effectively provide backup support and assist with team responsibilities as needed.
Learn and adapt to new systems, tools, and operational processes within the sales operations environment; participate in testing new system features, workflow updates, and process changes to ensure accuracy and functionality prior to broader team implementation.
Document new workflows, system updates, and procedures, while identifying opportunities for process improvements and communicating recommendations to leadership or appropriate teams.