Sales Administration Specialist

Ncontracts•Nashville, TN

1d•$55,000 - $65,000

About The Position

Ncontracts is creating a team of sales coordinators to help our senior account executives spend more time in front of clients and less time on sales administrative work. This role is the operational partner to that team. You will own the Salesforce updates, the scheduling, the pipeline hygiene, and the reporting so sellers stay focused on what they do best: building relationships and closing deals. This seat has a growth path. Coordinators who learn the mechanics of our sales motion have the opportunity to be the strongest internal candidates for expanded sales roles.

Requirements

1+ year of working knowledge in sales, operations, sales support, a coordination role, or other commensurate work experience.
Hands-on Salesforce experience required.
Proficiency across Microsoft 365.
Strong organizational instincts and the ability to hold several priorities at once without dropping one.
Clear, direct communication. You will work daily with AEs and weekly with sales leadership.
A self-starter who spots the gap and closes it before anyone asks.
Hungry and self-driven, you bring energy and initiative without being asked.
Humble and coachable, willing to say what you don't know and take course correction.
Smart in the emotional intelligence sense, able to adapt your approach and work effectively with people who operate differently than you do.
Innovative, looking for patterns, suggesting improvements, and finding ways to help your reps be more successful.

Nice To Haves

Experience supporting contract administration.
Experience with sales forecasting tools or automated tracking systems beyond core CRM functionality.
AI experience and automation tools is preferred, we run on Claude, Gong, and Highspot. If you don't have hands-on exposure to these platforms yet, you should be comfortable learning and adapting quickly.

Responsibilities

Maintain and update Salesforce CRM with accurate account, contact, opportunity, and activity data.
Own the calendar. Send the invite, confirm 24 hours out, chase the no-show the same day, and rebook before the week is over. This covers discovery calls, demos, and follow-up meetings with prospects that the BDR did not create.
Build the pre-call brief ahead of every first meeting and every executive conversation. This includes account history, prior call summaries from Gong, open support items, and the regulatory news that matters to that institution.
Turn the call recording into a follow-up email draft and Salesforce next steps within two hours. The rep edits and sends.
Maintain the mutual action plan on every committed deal. Update dates and flag missed milestones straight to the rep and their manager.
Build and maintain the Highspot pages and deal rooms reps share with buyers so nobody rebuilds the same deck a fourth time.
Pull reporting and prepare forecast call materials for the sales managers.
Flag marketing partner referral leads at 15 days open so we can bring the partner back in before day 30.
Keep the forecast packet current between calls so leadership is never working from a stale number.
Support AE teams with lead assignments and routing.

Benefits

A fun, fast-paced work environment
Responsible PTO Plan that meets or exceeds state and local medical and family leave laws
11 paid holidays
Community and social events to keep you connected and engaged
Mental Health Benefits
Medical, Dental and Vision insurance
Company-paid Group Life Insurance, Short- and Long-Term Disability
Flexible Spending Account & Health Savings Account
Aflac Benefits – Critical Illness, Cancer Protection, & Hospital Choice
Pet Insurance
401 (k) with company match with eligibility on Day 1 of employment
2 Paid Volunteer Time Off Days
And much more!